Tier 3 Data Center & Cloud Infrastructure Engineer

Capgemini Engineering; Bogotá ciudad; Presencial; COP 280.260.000 - 404.820.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning platforms access

Innovation labs

Career acceleration programs

Descripción de la vacante

Capgemini Engineering is seeking an Infrastructure Support Escalation Engineer – Tier 3 to join our Collaboration Technology Group. You will ensure 24/7 production environment availability, lead incident resolution, and perform advanced troubleshooting across data center infrastructure, including network, compute, storage, and virtualization.

You will own root cause analysis, collaborate with design teams, and mentor peers while engaging stakeholders at all levels in a multinational setting.

Formación

• 8+ years of experience in Data Centre and Network environments, ideally in a NOC or TAC.
• Strong hands-on expertise in VMware, Cisco UCS, Nexus devices, and HyperFlex solutions.
• Deep knowledge of data centre networking technologies including VXLAN, BGP EVPN, ACI; L2/L3 protocols (VPC, STP, HSRP, OSPF, EIGRP, BGP).
• Experience with VMware vSphere and container environments; ITIL framework knowledge.

Responsabilidades

• Ensure 24/7 availability of production environment and act as first escalation point for incidents and changes within SLAs.
• Lead root cause analysis, author MOPs, and troubleshoot complex infrastructure across network, compute, storage, and virtualization.
• Collaborate with design/engineering to align infrastructure with product requirements and drive process improvements.
• Participate in CAB reviews and communicate with stakeholders to ensure fit-for-purpose solutions.
• Provide technical mentorship and training across video, web conference, and chat platforms.

Conocimientos

VMware

Cisco UCS

Nexus devices

HyperFlex

VXLAN EVPN

BGP EVPN

VPC

STP

OSPF EIGRP BGP

VMware vSphere

Python

Ansible

Educación

Bachelor's degree in a technical field

Herramientas

Python

Ansible

Descripción del empleo

Capgemini Engineering is seeking an Infrastructure Support Escalation Engineer – Tier 3 to join our Collaboration Technology Group. You will ensure 24/7 production environment availability, lead incident resolution, and perform advanced troubleshooting across data center infrastructure, including network, compute, storage, and virtualization.

You will own root cause analysis, collaborate with design teams, and mentor peers while engaging stakeholders at all levels in a multinational setting.