Tier 1 Customer Support Pro - Solve, Support, Grow

8am; Bogotá; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Statutory Benefits

Staff Referral Bonus

Paid Sick Leave

Flexible Time Off

Parental Leave

Company Holidays

Descripción de la vacante

8am is seeking a motivated Tier 1 Customer Support Specialist to join our team in delivering consistent and reliable service across all customer interactions. You will troubleshoot issues, respond promptly to inquiries, and stay informed on new product releases to educate customers on Mycase/LawPay/CPACharge.

The ideal candidate has strong interpersonal and communication skills, works well in a team, and can remain calm under pressure while using Salesforce and related tools daily.

Formación

• Bachelor's degree preferred.
• 1+ year in a customer service role or equivalent preferred.
• Excellent interpersonal and professional communication skills; friendly, clear, and strong speaker.
• Maintain a high level of professionalism, integrity, and ethics.
• Excellent time management and people skills.
• Works well in a team setting.
• Ability to stay calm during challenging customer situations.
• Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs preferred.
• Must be able to answer inbound support calls, chats and emails daily.

Responsabilidades

• Answer inbound customer support calls and provide product troubleshooting and support.
• Timely response to inquiries via email, phone, and chat.
• Ensure customers receive consistent and reliable service during every interaction.
• Stay informed about new product releases.
• Educate customers on using Mycase/LawPay/CPACharge products.
• Investigate issues and perform basic troubleshooting before Tier 2 escalation.
• Document every support interaction in Salesforce to ensure complete records.

Conocimientos

Interpersonal skills

Communication

Problem solving

Analytical thinking

Detail oriented

Educación

Bachelor's degree

Herramientas

Salesforce

Workforce Manager

Zoom Contact Center

Slack

Google Workspace

Descripción del empleo

8am is seeking a motivated Tier 1 Customer Support Specialist to join our team in delivering consistent and reliable service across all customer interactions. You will troubleshoot issues, respond promptly to inquiries, and stay informed on new product releases to educate customers on Mycase/LawPay/CPACharge.

The ideal candidate has strong interpersonal and communication skills, works well in a team, and can remain calm under pressure while using Salesforce and related tools daily.