IT Tier 1 Support & Onboarding Specialist

1840 & Company; Puerto Bogotá; Presencial; COP 48.372.000 - 52.770.000; Jornada completa

Descripción de la vacante

1840 & Company is looking for an IT support professional to be the first point of contact for employee technology needs. You will manage user accounts, devices, and business applications, coordinating with our MSP and IT Manager on approvals.

You will document processes as SOPs, maintain a knowledge base, and ensure onboarding/offboarding and access reviews are completed promptly. Strong English and independent work style are essential.

Formación

• 2+ years in a help desk, desktop support, or IT support role (5+ years preferred).
• Experience creating and managing users in Active Directory and Microsoft 365 (Entra ID, Exchange Online).
• Experience working a ticket queue in a help desk system such as ConnectWise, Freshservice, Zendesk, or similar.
• Experience supporting Windows computers and iOS or Android mobile devices remotely.
• Experience writing SOPs, knowledge base articles, or process documentation, with samples you can share.
• Hands-on experience using AI tools such as Claude, ChatGPT, or Microsoft Copilot in your work, with examples you can describe.

Responsabilidades

• Onboarding and offboarding. Own account setup and removal from HR requests to handoff.
• Everyday account support: password resets, MFA enrollments, locked accounts, mailbox access.
• Application administration: licenses, roles, settings in business apps.
• Ticket queue ownership: manage requests via email, ticket, and phone.
• Remote support: Teams screen sharing and remote management tools.
• Devices and mobile management: enroll and manage devices in Intune, coordinate shipping/returns.
• SOPs and documentation: write and maintain procedures for recurring tasks.
• Credential security: store credentials in password manager and share only through approved tools.

Conocimientos

Customer service

English language

Self-directed

Problem solving

Time management

Herramientas

Active Directory

Microsoft 365

PowerShell

Entra ID

Zendesk

ConnectWise

Azure

Intune

Descripción del empleo

1840 & Company is looking for an IT support professional to be the first point of contact for employee technology needs. You will manage user accounts, devices, and business applications, coordinating with our MSP and IT Manager on approvals.

You will document processes as SOPs, maintain a knowledge base, and ensure onboarding/offboarding and access reviews are completed promptly. Strong English and independent work style are essential.