Technical Support Engineer - Cloud SaaS & AI Tools (Global)

Coupa; Bogotá; Híbrido; COP 30.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Coupa, located in Bogotá, Colombia, is looking for a Technical Support Engineer. This role involves supporting customers on Coupa’s cloud-based platform, resolving complex technical issues, and contributing to continuous improvement initiatives.

Ideal candidates will have at least one year of technical support experience and strong knowledge of relevant tools and technologies. Fluency in both Spanish and English is required, ensuring effective communication with clients.

Formación

• Experience in a technical support environment for enterprise software.
• Self-motivated and quick learner in a fast-paced environment.
• Ability to articulate solutions clearly.

Responsabilidades

• Troubleshoot and resolve complex technical issues.
• Answer technical and application configuration questions.
• Manage customer expectations and satisfaction.
• Assist in creating articles for knowledge base.

Conocimientos

Technical experience in Windows Server, AWS Hosting, MS SQL

Customer service commitment

Fluent in Spanish and English

Ability to troubleshoot complex problems

Educación

1+ years experience in technical support

Herramientas

AWS

SFTP

MS SQL

REST APIs

Descripción del empleo

Coupa, located in Bogotá, Colombia, is looking for a Technical Support Engineer. This role involves supporting customers on Coupa’s cloud-based platform, resolving complex technical issues, and contributing to continuous improvement initiatives.

Ideal candidates will have at least one year of technical support experience and strong knowledge of relevant tools and technologies. Fluency in both Spanish and English is required, ensuring effective communication with clients.