Technical Support Analyst

Evertec; Medellín; Presencial; COP 18.000.000 - 30.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Scholarship Program

evertecuniversity

Medical Insurance

Talent Referral Program

Descripción de la vacante

Evertec is seeking a Technical Support Analyst in Medellín to guide clients through integration, certification, and production with personalized support and fast issue resolution.

You will collaborate with cross-functional teams to meet SLAs, drive process improvements, and stay current with technology trends to enhance service delivery.

Formación

• Experience in customer service with a passion for providing top-quality support.
• Basic knowledge of software development.
• Experience with REST and SOAP API services.

Responsabilidades

• Guide clients through integration, certification, and production with personalized support.
• Manage and prioritize requests to meet or exceed SLAs.
• Collaborate with cross-functional teams to resolve inquiries and technical challenges quickly.
• Propose process and documentation improvements to speed up integrations.
• Stay up-to-date with technology trends to improve service delivery.

Conocimientos

Customer service

REST API

SOAP API

Educación

Technician/Technologist or final-year student in tech field

Descripción del empleo

Do you want to be part of #TeamEvertec and join the #GeneracionNaranja?

Here we will tell you more

Be part of an environment where you can contribute with your creativity, knowledge, and skills. We are the #TechnologyofthePossible; together we can drive innovation and become leaders in the technology industry while creating exceptional experiences for our clients.

We are Evertec, a leading technology and transaction processing company with a presence in more than 11 countries and serving clients in 26 countries across Latin America and the Caribbean. Our main solutions include payment acquisition for digital commerce, transaction processing, and technological solutions for businesses.

Are you ready to shine?

As Technical Support Analyst your responsibilities will be:

• Ensure exceptional customer experiences by guiding clients through each stage of integration, certification, and production, offering personalized support and solutions tailored to their needs.
• Manage and prioritize requests efficiently, ensuring that both internal and external Service Level Agreements (SLAs) are met or exceeded.
• Collaborate with cross-functional teams to resolve customer inquiries and technical challenges quickly and effectively, acting as a key point of contact between clients and the technical team.
• Drive continuous improvement, proposing enhancements to processes, workflows, and documentation that make integration smoother and faster.
• Stay up-to-date with the latest technology trends and tools, applying your knowledge to improve service delivery and technical support.

In addition, you can make a difference if you meet:

• Technician, Technologist, or final-year student in a tech-related field or software development.
• Proven experience in customer service, with a passion for providing top-quality support.
• Basic knowledge of software development, and experience with REST and SOAP API services.

We provide great benefits, such as:

-Scholarship Program

-evertecuniversity

-Medical Insurance

-Talent Referral Program

Work hours

Monday to Friday from 8 am to 5:30 pm

What can you expect when being part of #TeamEvertec?

You will belong to an agile and proactive team that understands and anticipates needs to achieve objectives.

You will join a culture of continuous improvement and innovation, where we always seek creative ways to exceed expectations.

Your well-being is our priority; we promote an environment where you take care of yourself and others, including your family.

Our teams are collaborative environments where every voice is heard and respected on the path to common success.

Leave a unique mark and make a significant impact on each of the projects you take on.

Join us and take your talent to the next level!

Evertec Group, LLC is an Equal Opportunity and affirmative Action Employer.