Technical Support

sa.global; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

sa.global in Colombia seeks a driven Support Architect to accelerate HomebuilderONE growth. You’ll maintain the HomebuilderONE system for existing customers and serve as the primary technical solution source for reported issues.

The role requires deep knowledge of D365 F&O, SQL diagnostics, and integration patterns, with the ability to work across a global team and coordinate with third-party ISVs. Strong communication and proactive problem-solving are essential.

Qualifications

• Experience resolving technical issues for customers in D365 Finance and Operations.
• Familiarity with customization and extension methods in D365 F&O.
• Proficient in diagnosing data issues with SQL tools.
• Experience with environment lifecycle management and Git/TFS repositories.

Responsibilities

• Triage customer-reported issues in live D365 environments for HomebuilderONE.
• Collaborate with Customer Service to deliver technical and non-technical solutions.
• Maintain customer environment topologies and data integrity.
• Mentor and support other customer service resources.
• Provide technical guidance to the service team.
• Work with product teams to address product flaws affecting multiple customers.

Skills

Customer communication

D365 F&O

SQL

Azure DevOps

Problem solving

Team collaboration

Education

Bachelor’s degree in Business/Management

Microsoft MB-300/MB-500

Tools

D365 F&O

SQL Server Management Studio

Trace Parser

Azure DevOps

LCS

PPAC (Power Platform Admin Center)

Job description

Who is sa.global

sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business Cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 11 years. Our global organization has a 1000-member team across 25 countries.

www.saglobal.com

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse - these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale to greater heights.

Values of sa.global

• Contribute towards a working environment that epitomizes "one sa.global" where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

Position Overview

sa.global in Colombia is looking for a driven Support Architect to accelerate our growth. We are looking for a passionate professional who is excited to grow our HomebuilderONE business together with a great team.

As a Support Architect at sa.global, you're responsible for maintaining the well-being of the HomebuilderONE systems for existing customers. HomebuilderONE is a completely custom solution developed within D365 Finance & Operations that focuses on features that benefit the homebuilding industry. The Support Architect acts as the primary source of technical solutions to system problems as reported by customers of HomebuilderONE.

Areas of Responsibility

• Triage customer-reported technical issues in live D365 environments. Issues could be related to the HomebuilderONE product, customer customizations, or integrations to third-party platforms.
• Work with the Customer Service team to deliver solutions (technical and non-technical) for customer-reported issues.
• Maintain customer environment topologies.
• Mentor and act as a sounding board for other customer service team resources.
• Provide technical guidance for customer service team members.
• Work with the HomebuilderONE product team to address flaws in the HomebuilderONE product that would impact multiple customers.

Skills and Experience

• Demonstrated experience working with customers to resolve technical issues within D365 Finance and Operations systems, including performance tuning, root-cause diagnostics, and batch job troubleshooting.
• Familiarity with D365 Finance and Operations customization and extension methods (chain of command, event handlers, extension classes, etc.)
• Proficiency using SQL and related diagnostic tools (e.g., SQL Server Management Studio, Trace Parser) to investigate and resolve data-related issues.
• Experience with Azure DevOps, LCS, and PPAC (Power Platform Admin Center) for environment lifecycle management, including database refresh/copy requests, repository management (Git and TFS), Azure build pipelines, and maintenance scheduling.
• Experience opening and managing support tickets directly with Microsoft, including preparing clear repro steps and diagnostic data for escalations.
• Experience coordinating with third-party ISVs whose products integrate with D365 F&O, isolating whether an issue lives in core F&O, the ISV layer, or custom code.
• Familiarity with data entities, the Data Management Framework (DMF), and common integration patterns (OData, Power Automate, Azure Service Bus, Logic Apps, Azure functions, D365 F&O service classes) connecting F&O to external systems.
• Contributing to building a culture and way of working characterized by a proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy.
• Contributing to global best practice and reuse.
• Ability to establish credibility amongst customers and peers.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Ability to work independently and as part of a global team.
• Able to work under pressure and meet deadlines.
• First-class communication and presentation skills.

Education

• Bachelor's degree in Business or Business Management or equivalent education and experience, is preferable.
• Microsoft certification exams MB-300 and MB-500 are preferred.