D365 Support Architect for HomebuilderONE

sa.global; Bogotá ciudad; On-site; COP 100,000,000 - 160,000,000; Full time

Job summary

sa.global in Colombia is seeking a driven Support Architect to accelerate growth of the HomebuilderONE solution. You will be the primary source of technical solutions for customers and collaborate with the product team to address system flaws that affect multiple clients.

The role emphasizes cross-functional teamwork, proactive problem solving, and strong communication in a global context. You will ensure smooth operations and support for HomebuilderONE customers.

Qualifications

• Experience resolving technical issues in D365 Finance and Operations.
• Familiarity with D365 customization and extension methods.
• Proficiency with SQL and diagnostic tools for data issues.

Responsibilities

• Triage technical issues in live D365 environments for HomebuilderONE.
• Collaborate with Customer Service to deliver technical and non-technical solutions.
• Maintain customer environment topologies and mentor team members.

Skills

D365 F&O experience

SQL diagnostics

Azure DevOps

Customer-facing support

Problem solving

Education

Bachelor's degree in Business or Business Management

Microsoft MB-300/MB-500 (preferred)

Tools

SQL Server Management Studio

Trace Parser

Job description

sa.global in Colombia is seeking a driven Support Architect to accelerate growth of the HomebuilderONE solution. You will be the primary source of technical solutions for customers and collaborate with the product team to address system flaws that affect multiple clients.

The role emphasizes cross-functional teamwork, proactive problem solving, and strong communication in a global context. You will ensure smooth operations and support for HomebuilderONE customers.