Technical Product Analyst

VRIZE; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

VRIZE is seeking a Technical Product Analyst to bridge users, technology, and product teams. This role analyzes bug reports and feedback, turning insights into clear tickets for engineering, and serves as the technical proxy between IT and development for field issues.

You'll help identify patterns, inform priority, and improve the reliability and usability of our website, mobile app, and internal tools while supporting product managers and acting as Scrum Master for the product team.

Formación

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 2–5 years of experience in digital product, QA, or technical support roles.
• Strong understanding of web and mobile app functionality.
• Experience writing or managing tickets in Azure DevOps, Jira, Asana, or similar tool.

Responsabilidades

• Review, triage, and validate bug reports and user feedback from multiple channels.
• Reproduce and document issues with precision and clarity.
• Write detailed tickets for engineering with steps to reproduce, supporting details, and clear acceptance criteria.
• Partner with engineers and product managers to prioritize and track fixes.
• Act as the technical proxy between IT and development for field and customer issues.
• Proactively suggest more robust or scalable solutions based on understanding of reported issues.
• Support product managers with recurring analysis, data pulls, validation, and testing; own smaller projects end to end.
• Serve as Scrum Master for the product team and facilitate sprint ceremonies.
• Monitor product metrics to identify defects impacting user experience.
• Assist with onboarding new bakeries across systems, including payment, POS, and app onboarding.

Conocimientos

Ticket management

Agile / Scrum

Cross-functional collaboration

Data analysis

Root-cause analysis

Educación

Bachelor’s degree in Information Systems, Computer Science, Business, or related field

Herramientas

Azure DevOps

Jira

Asana

Descripción del empleo

Position Summary

The Technical Product Analyst will be the bridge between our users, technology, and product teams. This role focuses on analyzing and organizing bug reports and product feedback, then turning those insights into clear, actionable tickets for engineering. Beyond triage, this person serves as the technical proxy between IT and development for field and customer issues, supports our product managers on recurring analysis and project work, and acts as Scrum Master for the product team

You'll help us identify patterns, inform priority, and improve the reliability and usability of the project's digital products - from our website and mobile app - to internal tools.

Key Responsibilities

• Review, triage, and validate bug reports and user feedback from multiple channels (customer support, QA, analytics, etc.)
• Reproduce and document issues with precision and clarity
• Write detailed tickets for engineering with steps to reproduce, supporting details (screenshots, logs, etc.) and clear acceptance criteria.
• Partner with engineers and product managers to prioritize and track fixes
• Act as the technical proxy between IT and development on field and customer-facing issues - translating operational problems into technical terms, driving them to resolution, and closing the loop with the field
• Proactively suggest more robust or scalable solutions based on comprehensive understanding of reported issues and how our underlying systems work
• Support product managers with recurring analysis, data pulls, validation, and testing, and own smaller projects end to end
• Serve as Scrum Master for the product team - facilitate sprint ceremonies, maintain the board, remove blockers, and hold the team to its process
• Support sprint planning and product backlog grooming by ensuring all bug tickets are well-documented and ready for development
• Monitor product metrics to identify new or ongoing defects impacting user experience
• Serve as backup for building and configuring new products, rewards, and offers in the admin platform, stepping in as primary when there are gaps in coverage
• Assist, as needed, with getting new bakeries set up across our systems, including payment, POS, and food delivery app onboarding

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field
• 2-5 years of experience in digital product, QA, or technical support roles
• Strong understanding of web and mobile app functionality
• Experience writing or managing tickets in Azure DevOps, Jira, Asana, or similar tool
• Excellent analytical, written, and verbal communication skills
• High attention to detail - can spot inconsistencies and missing or unclear information
• Comfortable collaborating across product, engineering, and customer experience teams
• Scrum Master certification (CSM, PSM, or equivalent) or demonstrated experience running Agile ceremonies for a delivery team
• Experience coordinating small projects end to end across multiple stakeholders and competing priorities
• Bonus: familiarity with SQL, analytics tools (Mixpanel, GA4), API testing, or onboarding locations onto POS, payment processing, or third-party delivery platforms

Who You Are

• You love solving puzzles and finding the root cause behind technical issues
• You thrive in a fast-paced environment and are eager to make digital experiences better every day
• You're organized, empathetic, and communicate clearly - no matter the audience

About VRIZE

VRIZE is a global digital engineering and technology consulting company that partners with leading organizations to accelerate innovation through cloud, data, AI, and enterprise platforms. Our teams design, build, and modernize mission-critical technology solutions that help clients improve operational efficiency, enhance customer experiences, and drive measurable business outcomes.

At VRIZE, you'll work alongside experienced engineers and technology leaders on complex enterprise initiatives while leveraging modern tools, cloud-native technologies, and AI-driven solutions. We foster a collaborative environment that encourages continuous learning, technical excellence, and professional growth.