Technical Account Manager

Snatch UP Jobs; Sur; Presencial; COP 173.038.000 - 346.076.000; Jornada completa

Descripción de la vacante

Snatch UP Jobs is seeking a Technical Account Manager to own a retail-focused LATAM portfolio. This remote, independent contractor role involves guiding adoption, satisfaction, and long-term value across Colombia, Mexico, and other LATAM markets.

You will collaborate with Product, Engineering, and Data, lead onboarding, and drive measurable outcomes while enabling cross-functional teams to deliver on time and scope. Fluency in English and Spanish is required.

Formación

• 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company with a focus on retail customers.

Responsabilidades

• Own a book of retail accounts and keep them healthy, satisfied, and renewing.
• Run regular check-ins, QBRs, and strategic planning sessions.
• Monitor how customers use the product and spot risks and growth opportunities.
• Retain and grow accounts through structured engagement and measurable value delivery.
• Lead onboarding from start to finish and coordinate cross-functional delivery.
• Find upsell and expansion opportunities through ongoing relationships.
• Work with Product, Engineering, Support, and Data to solve problems and implement solutions.
• Keep records in HubSpot and share updates over Slack and internal reports.

Conocimientos

Customer success

Account management

Project management

Retail operations

English

Spanish

Analytical skills

Excel

Educación

Bachelor's degree

Industrial Engineering preferred

Herramientas

HubSpot

Slack

Descripción del empleo

A fast-growing SaaS company is hiring an Technical Account Manager join its LATAM team. This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.

You'll own a portfolio of retail and supply chain customers across LATAM, using your retail expertise to drive adoption, satisfaction, and real long-term value. You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.

What you'll do

Customer portfolio management

• Own a book of retail accounts and keep them healthy, satisfied, and renewing
• Run regular check-ins, QBRs, and strategic planning sessions
• Watch how customers are using the product and spot risks and growth opportunities early
• Retain and grow accounts through structured engagement and measurable value delivery

Retail strategy and execution

• Bring your retail knowledge into customer conversations: inventory planning, demand forecasting, replenishment, assortment, pricing, and promotions
• Help customers translate the software into better day-to-day retail decisions
• Track results and tie them back to real business outcomes

Onboarding and delivery

• Lead customer onboarding from start to finish and make sure go-lives go smoothly
• Work with cross-functional teams (TAMs, engineers) to deliver on time and on scope
• Track milestones, dependencies, and risks closely

Customer growth and expansion

• Find upsell and expansion opportunities through your ongoing relationships
• Partner with Sales and Account teams to support growth
• Focus on measurable outcomes and long‑term ROI

Cross-functional collaboration

• Work with Product, Engineering, Support, and Data to solve problems and put solutions in place
• Turn customer feedback into useful input for internal teams

Reporting and visibility

• Keep records clean in HubSpot and share updates over Slack and internal reports
• Give leadership a clear picture of customer health, risks, and key metrics

What you'll need

• 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company, with a clear focus on retail customers
• Hands‑on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotions
• Bachelor's degree required (Industrial Engineering preferred)
• Spanish at native level
• Fluent English, written and spoken
• Strong analytical skills and solid Excel (SQL a plus)
• Great communication, relationship management, and organizational skills
• Comfortable juggling priorities and working across teams

Nice to have

• Consulting or ERP implementation background
• Experience with retail fashion or inventory management software
• Fintech or SaaS experience (helpful if your retail background is on the lighter side)

Engagement terms

• Contract type: Independent contractor (freelance / invoicing basis)
• Location: Remote, based in Colombia or Mexico (other LATAM countries considered)
• Travel: Occasional travel to customer sites required

If you know retail from the inside and want to turn that into real value for customers (and a real career step), this is the kind of role where that shows up quickly.