Tech Support Tier 2

INGEPSY; Girardot; Presencial; COP 25.000.000 - 45.000.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a skilled Tech Support Tier 2 professional in Colombia to join our team. The role emphasizes customer-focused service, issue diagnosis, and clear communication.

You will handle hardware, software, networking, and connected-device issues, document steps, and work independently in a fast-paced environment while delivering exceptional support.

Join us to apply your 3+ years of hands-on experience and contribute to reliable tech operations.

Formación

• Minimum 3 years of experience in technical support or related fields.
• Experience troubleshooting hardware, software, networking, and connected-device issues.
• Ability to clearly explain technical concepts in writing and speech.
• Experience documenting issues, steps, and recommendations.
• Ability to work independently in a fast-paced environment.
• Customer-oriented mindset with attention to detail.

Conocimientos

Technical support

Troubleshooting hardware

Troubleshooting software

Networking

Descripción del empleo

We are looking for a skilled and customer-focused Tech Support Tier 2 professional to join our team. The ideal candidate will have at least 3 years of experience providing technical support, troubleshooting complex issues, and ensuring exceptional service delivery. If you are passionate about technology and enjoy solving problems, we want to hear from you!

What We're Looking For:

• Minimum 3 years of experience of technical support, technical operations, IT helpdesk, telecom support, smart home support, or related experience
• Experience troubleshooting hardware, software, networking, and connected-device issues
• Ability to explain technical concepts clearly in written and verbal communication.
• Experience documenting issues, troubleshooting steps, and recommendations.
• Ability to work independently in a fast-paced environment
• Customer-oriented mindset and attention to detail