Business Operations Analyst - 11014

Coupa; Bogotá; On-site; COP 134,305,448 - 191,864,927; Full time

Job summary

A leading spend management firm in Bogotá is seeking a Business Operations Analyst to analyze and manage Salesforce opportunities. You will work with a global team to ensure timely customer provisioning and maintain accuracy in contract and subscription records. Strong communication skills, proficiency in Excel and Salesforce, and analytical abilities are essential. This full-time position provides an inclusive work environment, with opportunities to impact global clients.

Qualifications

• Fluent in English and experienced working with US‑based teams.
• Able to research unfamiliar accounts and manage large amounts of information accurately.
• Experience managing multiple finance‑related projects simultaneously while maintaining high‑quality deliverables.

Responsibilities

• Support and analyze acquisition/integrations for provisioning and order management.
• Ensure proper revenue documentation for all closed/won Salesforce opportunities.
• Partner with internal stakeholders on improvements for back office operations.

Skills

Strong communication skills; fluent in English

Advanced technical proficiency in Excel

Proficient in Salesforce, Google Mail/Drive

Experienced with Jira and Confluence

Highly analytical and detail-oriented

Proven ability to work cross-functionally

Tools

Excel

Salesforce

Jira

Confluence

Job description

Business Operations Analyst - 11014

Coupa Bogota, D.C., Capital District, Colombia

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa

• 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Business Operations Analyst at Coupa

As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed/won Salesforce opportunities on a daily basis. The order management team will take ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook. The position will also be supporting the overall provisioning process, ensuring the delivery of subscription products to the customer in accordance with our documented process. This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning. The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records.

What You’ll Do

• Support and analyze acquisition/integrations for provisioning, CPQ/entitlement tracking, and overall order management process.
• Support the order management team with Salesforce operations including opportunity auditing, contract documentation, and CPQ data management.
• Ensure proper revenue documentation is obtained and attached for all closed/won Salesforce opportunities in a timely manner.
• Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner.
• Partner with internal stakeholders and business application team on future improvements for back‑office operations and reporting processes.
• Support ad‑hoc operations related projects and analysis as deemed necessary by supporting manager/operations team.
• Maintain contract and subscription records for all active customer accounts ensuring accuracy and completeness.

What You Will Bring to Coupa

• Strong communication skills; fluent in English and experienced working with US‑based teams.
• Advanced technical proficiency: expert in Excel; proficient in Salesforce, Google Mail/Drive; experienced with Jira and Confluence.
• Highly analytical, investigative, and detail‑oriented—able to research unfamiliar accounts and manage large amounts of information accurately.
• Methodical and consistent work style with the ability to perform repetitive tasks without loss of quality.
• Proven ability to work cross‑functionally, create process documentation, and understand process maps for effective training and collaboration.
• Experience managing multiple finance‑related projects simultaneously while maintaining high‑quality deliverables.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Finance and Consulting

Industries

Financial Services and Hospitals and Health Care