Surgical Patient Coordination Specialist

HireHawk Inc.; Colombia; Remote; COP 160,434,000 - 234,481,000; Full time

Job summary

HireHawk Inc. seeks a Medical Administrative & Surgical Patient Coordinator to manage post-enrollment administrative coordination in the surgical process.

You will ensure clearances, testing, records, appointments, and pre-operative steps are completed to keep patients on track for surgery. This operations-focused role involves collaboration with patients, medical offices, imaging centers, labs, hospitals, and other providers.

Qualifications

• 3+ years in medical administration or surgical coordination.
• US medical practice environment experience.
• Direct experience coordinating pre-operative patients and orders.
• Experience using EMR/CRM or patient-management systems.
• Excellent English communication and documentation skills.
• Ability to distinguish administrative vs clinical responsibilities and escalate accordingly.

Responsibilities

• Own the pre-operative process tracking for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before delays.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
• Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
• Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
• Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
• Recognize clinical questions, unusual circumstances, or concerns that fall outside administrative scope and escalate promptly.
• Provide additional medical administrative and patient-coordination support when needed to improve efficiency of the surgical process.

Skills

Medical administration

Surgical coordination

Patient coordination

Pre-operative coordination

EMR/CRM systems

English communication

Documentation & organization

Escalation awareness

Tools

EMR systems

CRM systems

Job description

HireHawk Inc. seeks a Medical Administrative & Surgical Patient Coordinator to manage post-enrollment administrative coordination in the surgical process.

You will ensure clearances, testing, records, appointments, and pre-operative steps are completed to keep patients on track for surgery. This operations-focused role involves collaboration with patients, medical offices, imaging centers, labs, hospitals, and other providers.