Cardiology Patient Navigator (Coordinator)

Seamless Assist; Bogotá ciudad; Presencial; COP 22.433.000 - 26.919.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Cardiology Patient Navigator (Coordinator) to support a busy U.S.-based cardiology team. The role focuses on patient communication, scheduling, care coordination, and clinical documentation in a remote setting.

The ideal candidate has a clinical background (CNA, MA, RN or equivalent), 3+ years in healthcare or telehealth, and strong English communication. You will manage a 150+ patient caseload across priorities while working U.S. business hours.

Formación

• Clinical background in healthcare (CNA, MA, RN or equivalent).
• 3+ years in healthcare, telehealth, or medical office settings.
• Experience in care coordination or care management, preferably telephonic/remote.
• Experience using EMR/EHR systems.
• Strong patient-centered communication; English proficiency.
• Ability to work U.S. business hours (CT).

Responsabilidades

• Coordinate patient care and scheduling for remote cardiology operations.
• Conduct telephonic or remote outreach to reinforce care instructions.
• Support cardiology care pathways and CHF management coordination.
• Maintain accurate EMR/EHR documentation and HIPAA compliance.
• Assist with billing documentation and insurance coordination as needed.
• Manage a high-volume caseload (150+ patients) with clinical precision.

Conocimientos

Clinical healthcare

Care coordination

English communication

US hours

Herramientas

EMR/EHR systems

Descripción del empleo

Cardiology Patient Navigator (Coordinator)

Coordinates patient care and clinical operations for a U.S.-based cardiology team, with a focus on communication, documentation, and workflow support.

Sector

Reports to

Clinical Lead / Provider Team

Type

Full-time

Hours

U.S. business hours (CST)

Rate

USD 5–6 per hour

Location

Remote

Tools

Role Overview

Our client is seeking a Cardiology Patient Navigator (Coordinator) to support a busy cardiology care team. The role centers on patient communication, scheduling, care coordination, and clinical documentation. The ideal candidate brings a clinical background, experience in telephonic or remote care settings, and comfort managing a high-volume patient caseload across multiple priorities.

Cardiology-specific experience is preferred but not required. Candidates with strong backgrounds in care coordination, care management, med-surg, ICU, cardiac step-down, CCU, or home health will be competitive. What matters most is clinical credibility, strong communication, and the ability to keep patients connected to their care plan.

Key Responsibilities

• Manage patient scheduling, reminders, and follow-up workflows in EMR/EHR systems
• Conduct telephonic or remote patient outreach to reinforce care instructions and coordinate next steps
• Support patients navigating cardiology care pathways, including CHF management protocols

Care Coordination

• Track testing schedules, follow-up appointments, and remote patient monitoring workflows
• Coordinate with the clinical team to ensure continuity of care across a caseload of 150+ patients
• Escalate clinical concerns to the appropriate provider within scope (no diagnosing or prescribing)

Documentation & Compliance

• Maintain accurate and timely clinical documentation in EMR/EHR systems
• Ensure all patient interactions and records meet HIPAA compliance standards
• Support billing documentation and insurance coordination as needed

Who Will Succeed

This role is a strong fit for someone who is patient-first, organized under pressure, and genuinely comfortable on the phone. The right candidate thrives in a high-volume, remote environment where they are managing many moving pieces at once and doing so with warmth and clinical precision.

• Friendly, collaborative, and outcomes-focused
• Comfortable balancing 150+ patients across multiple priorities simultaneously
• Self-directed in a remote setting with evolving processes
• Proactive communicator with providers and patients alike
• Confident adapting to new systems, tools, and workflows in a growing environment

Experience & Skills

Required

• Clinical healthcare background: CNA, MA, RN, or equivalent credential
• 3+ years of experience in healthcare, telehealth, or medical office settings
• Experience in care coordination or care management, preferably in telephonic or remote settings
• Experience using EMR/EHR systems
• Strong patient-centered communication skills
• Ability to work U.S. business hours (CT)
• Strong written and verbal English communication; assessed at screening

Preferred

• Experience in cardiology, med-surg, ICU, cardiac step-down, CCU, or home health settings
• Outpatient cardiology, home health, or telemedicine experience
• Medical billing or prior authorization knowledge
• Prior experience working as a contractor or in startup/evolving environments