Remote Records Team Lead - Medical Records & Pre-Litigation

HireHawk Inc.; Colombia; À distance; COP 175 053 000 - 302 365 000; Plein temps

Résumé du poste

HireHawk Inc. is seeking a Records Clerk Team Lead to oversee day-to-day operations of a remote records retrieval group supporting U.S.

plaintiff personal injury cases. You will own workflow, quality control, coaching, reporting, and process improvements while coordinating with Case Managers and legal operations stakeholders to ensure timely, accurate documentation and compliant handling of sensitive information.

Qualifications

• 3+ years of hands-on medical records retrieval for U.S. plaintiff personal injury matters.
• 1+ year of experience leading, supervising, or providing day-to-day direction to Records Clerks or a similar legal support team.
• Strong working knowledge of personal injury pre-litigation workflows and how medical records and bills support case preparation.
• Proven experience requesting, tracking, reviewing, and following up on medical records and billing statements from U.S. healthcare providers.
• Working knowledge of HIPAA requirements, medical authorizations, and appropriate handling of confidential patient information.
• Experience using a legal case management platform such as Filevine, CasePeer, SmartAdvocate, or a comparable system, along with strong Excel and reporting skills.
• Excellent written and spoken English, with the confidence to communicate professionally with healthcare providers, Case Managers, attorneys, and internal stakeholders.

Responsabilités

• Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule.
• Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers.
• Keep outstanding requests moving by identifying delays, following up proactively, and resolving incomplete records, billing discrepancies, and provider-related issues.
• Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators to maintain strong team accountability.
• Coach and train Records Clerks on retrieval procedures, documentation standards, provider communication, HIPAA requirements, and team best practices.
• Conduct quality assurance reviews so medical records, billing statements, and supporting documentation are complete, accurate, and properly organized.
• Partner with Case Managers and other departments to ensure case documentation is available when needed for pre-litigation case preparation.
• Identify recurring workflow bottlenecks and recommend practical process improvements that increase efficiency without sacrificing accuracy.
• Maintain clear reporting on completed requests, outstanding documentation, follow-up activity, and individual and team productivity.
• Take ownership of complex provider issues and operational escalations, resolving what you can independently and escalating appropriately when management involvement is required.

Connaissances

Records retrieval

Team leadership

HIPAA compliance

Provider communication

Data reporting

Excel

Case management tools

English communication

Outils

Filevine

CasePeer

SmartAdvocate

Description du poste

HireHawk Inc. is seeking a Records Clerk Team Lead to oversee day-to-day operations of a remote records retrieval group supporting U.S.

plaintiff personal injury cases. You will own workflow, quality control, coaching, reporting, and process improvements while coordinating with Case Managers and legal operations stakeholders to ensure timely, accurate documentation and compliant handling of sensitive information.