Subscriber Care & Email Marketing Specialist - Remote

Filta; Bogotá; On-site; COP 27,900,000 - 55,800,000; Full time

Benefits offered by this job

Indefinite contract + Colombian govt.

Private healthcare + dental insurance

Computer provided

Wellness program

Family days

PTO: 3 paid time off / year

Job summary

Filta is a global Catholic news and media publication seeking a dedicated professional to blend subscriber support with email marketing expertise. You will handle reader inquiries, craft nurturing campaigns, and help maintain smooth, user-friendly experiences across desktop and mobile devices.

In this role you’ll work in a small team, leverage Mailchimp, and improve retention through thoughtful help articles and timely communications.

Qualifications

• 2+ years of experience in customer support and/or email marketing.
• Exceptional written English with a warm, natural tone.
• Ability to explain technical steps simply to readers who aren’t technically confident.

Responsibilities

• Respond to subscriber enquiries via the help desk and email: logins, password resets, access problems, billing, trials, renewals, cancellations, refunds.
• Build, schedule, and send newsletters, campaigns and trial-to-paid nurture sequences in Mailchimp.
• Escalate platform faults and coordinate with websites or subscription providers to resolve issues.
• Manage lists, segments, automations and ensure deliverability; test subject lines and send times.
• Coordinate social media scheduling and route subscriber enquiries from social channels to the help desk.
• Report on support volume, email performance and trial conversion; identify recurring issues.

Skills

Customer support

Email marketing

Written English

Independent working

Tools

Mailchimp

Help desk software

Job description

Filta is a global Catholic news and media publication seeking a dedicated professional to blend subscriber support with email marketing expertise. You will handle reader inquiries, craft nurturing campaigns, and help maintain smooth, user-friendly experiences across desktop and mobile devices.

In this role you’ll work in a small team, leverage Mailchimp, and improve retention through thoughtful help articles and timely communications.