Remote Subscriber Success & Email Marketing Specialist

Filta Group Inc.; Colombia; Remoto; COP 39.060.000 - 61.380.000; Tempo integral

Benefícios oferecidos por esta vaga

Indefinite contract

Colombia benefits

Private healthcare

Work equipment provided

Wellness program

Family days

Paid time off

Resumo da vaga

Filta Group Inc. is seeking a remote Customer Support & Email Marketing specialist to assist subscribers, manage newsletters, and guide readers through technical steps with patience. You will collaborate on help articles, troubleshoot access issues, and optimize email campaigns from a home office in Colombia.

The role supports US business hours and requires strong written English and independent work habits. Experience with Mailchimp and a helpful, reader-focused approach are essential.

Qualificações

• 2+ years of experience in customer support and/or email marketing.
• Exceptional written English with a warm, natural tone.

Responsabilidades

• Respond to subscriber inquiries via help desk and email (logins, password resets, billing, trials, renewals, cancellations, refunds).
• Build, schedule and send newsletters, campaigns and nurture sequences in Mailchimp.

Ferramentas

Mailchimp

Help desk software

Descrição da vaga

Filta Group Inc. is seeking a remote Customer Support & Email Marketing specialist to assist subscribers, manage newsletters, and guide readers through technical steps with patience. You will collaborate on help articles, troubleshoot access issues, and optimize email campaigns from a home office in Colombia.

The role supports US business hours and requires strong written English and independent work habits. Experience with Mailchimp and a helpful, reader-focused approach are essential.