Remote Subscriber Support and Email Marketing Pro

Filta; Medellín; Hybrid; COP 66,952,000 - 111,586,000; Full time

Benefits offered by this job

13th-month salary

Private healthcare

Dental insurance

Equipment provided

Wellness program

2 Family Days per year

3 PTO per year

Job summary

Filta is seeking a customer support and email marketing specialist to join a small, hands-on team. You will handle subscriber inquiries, craft newsletters, and assist readers with technical access across devices, while ensuring smooth escalations and data privacy.

A proactive, patient communicator will thrive in this role. The position supports remote work from Bogotá, Cali, or Medellín in Colombia, aligning with US business hours and offering a benefits-rich contract along with private

Qualifications

• 2+ years in customer support and/or email marketing.
• Exceptional written English with a warm tone.
• Ability to explain steps clearly to non-technical readers.

Responsibilities

• Respond to subscriber inquiries via help desk and email (logins, passwords, billing, trials, renewals, cancellations).
• Build, schedule and send newsletters and campaigns in Mailchimp.
• Assist readers with tech issues across desktop, tablet and mobile, patiently guiding them.
• Escalate platform faults to provider and follow through to resolution.
• Manage lists, segments, automations, test subject lines and send times.
• Coordinate social media scheduling and route inquiries from social channels to the help desk.
• Report on support volume, email performance, trial conversions, and engagement.
• Spot recurring issues and propose a knowledge base to improve retention.

Skills

Customer support

Email marketing

Written English

Explain technical steps

Self-starter

US business hours

Tools

Mailchimp

Help desk software

Job description

Filta is seeking a customer support and email marketing specialist to join a small, hands-on team. You will handle subscriber inquiries, craft newsletters, and assist readers with technical access across devices, while ensuring smooth escalations and data privacy.

A proactive, patient communicator will thrive in this role. The position supports remote work from Bogotá, Cali, or Medellín in Colombia, aligning with US business hours and offering a benefits-rich contract along with private