Studio & Live Lighting Technician

Nordicrecruiters; Bogotá; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Cognizant is seeking a Field Services Audio Visual Technician in Bogotá, Colombia. You will ensure reliability and user experience of workplace technology and AV environments, working with end users, IT support, and external vendors to deliver seamless collaboration experiences.

Responsibilities include supporting Teams Rooms and video conferencing, providing desktop support for Windows and macOS, and coordinating device deployments while maintaining ITSM processes and documentation.

Qualifications

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

Responsibilities

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Skills

Teams Rooms

Video Conferencing

ITSM

ServiceNow

Networking

Customer Service

Stakeholder Management

Tools

Windows

macOS

Video Conferencing Hardware

Microsoft Teams Rooms

ServiceNow

Job description

THIS POSITION ONLY APPLIES TO COLOMBIAN NATIONAL S

• Associate degree or higher in Supply Chain Management or Business Administration field or minimum of 5 years' experience in aviation procurement, or five years related aviation procurement experience in the U.S. military.
• Minimum of 5 years' demonstrated experience preparing purchase orders under FAR or DoD procurement requirements.
• Knowledge of aeronautical spare parts, tools, equipment, and components. Minimum of 5 years' experience in consulting aeronautical catalogs, illustrated Parts Breakdown, technical manuals and maintaining suppliers' databases to obtain prices and specifications.
• Minimum of 5 years' experience in developing Requests for Purchase information and/or quotes of-bid forms, purchase orders and mails forms for aeronautical material.
• Knowledge of maintaining purchase order audit management records of items purchased.
• Knowledge of ITAR, U.S. Customs, and Colombian Customs procedures.
• Knowledge of Microsoft office and Logistics automated systems.
• English language ability equivalent to Foreign Service Institute Level R/2, S/2. Strong written English skills required.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

Field Services Audio Visual Technician

About the role

As a Field Services Audio Visual Technician , you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In this role, you will:

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

This is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia .
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

• Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
• Previous experience within the Media, Entertainment, or related industries.
• Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
• Knowledge of workplace technology best practices and conference room operational support.
• Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.