Onsite Field AV Technician — Bogotá, Meetings & Events

Cognizant Technology Solutions Corporation; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Bogotá, Colombia is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and seamless collaboration. You will join the Field Services team and collaborate with end users, IT support, workplace technology teams, and vendors to optimize AV environments and meeting experiences.

You will troubleshoot AV systems, manage video conferencing floors, support executive meetings and live events, deploy devices, and handle

Qualifications

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

Responsibilities

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Skills

Problem solving

Customer service

Communication

Stakeholder management

Work in fast-paced environments

Tools

Microsoft Teams Rooms

Video conferencing platforms

Conference room technology

ServiceNow

Job description

Cognizant Technology Solutions Corporation in Bogotá, Colombia is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and seamless collaboration. You will join the Field Services team and collaborate with end users, IT support, workplace technology teams, and vendors to optimize AV environments and meeting experiences.

You will troubleshoot AV systems, manage video conferencing floors, support executive meetings and live events, deploy devices, and handle