Field Services Audio Visual Tech (Bogotá)

Nordicrecruiters; Bogotá; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Cognizant is seeking a Field Services Audio Visual Technician in Bogotá, Colombia. You will ensure reliability and user experience of workplace technology and AV environments, working with end users, IT support, and external vendors to deliver seamless collaboration experiences.

Responsibilities include supporting Teams Rooms and video conferencing, providing desktop support for Windows and macOS, and coordinating device deployments while maintaining ITSM processes and documentation.

Qualifications

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

Responsibilities

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Skills

Teams Rooms

Video Conferencing

ITSM

ServiceNow

Networking

Customer Service

Stakeholder Management

Tools

Windows

macOS

Video Conferencing Hardware

Microsoft Teams Rooms

ServiceNow

Job description

Cognizant is seeking a Field Services Audio Visual Technician in Bogotá, Colombia. You will ensure reliability and user experience of workplace technology and AV environments, working with end users, IT support, and external vendors to deliver seamless collaboration experiences.

Responsibilities include supporting Teams Rooms and video conferencing, providing desktop support for Windows and macOS, and coordinating device deployments while maintaining ITSM processes and documentation.