Senior Field AV Technician — Onsite in Bogotá

Cognizant Technology Solutions Corporation; Soacha ciudad; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and AV environments. You will support executive meetings, hybrid events, and conferencing systems onsite in Bogotá, Colombia, collaborating with IT and business stakeholders.

You will deploy devices, handle incident management, and coordinate technology refreshes while documenting actions and meeting SLAs in a fast-paced client-facing setting.

Qualifications

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

Responsibilities

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Skills

Audio Visual

ITSM

Teams Rooms

Desktop Support

Networking

Communication

Tools

ServiceNow

Windows

macOS

Job description

Cognizant Technology Solutions Corporation is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and AV environments. You will support executive meetings, hybrid events, and conferencing systems onsite in Bogotá, Colombia, collaborating with IT and business stakeholders.

You will deploy devices, handle incident management, and coordinate technology refreshes while documenting actions and meeting SLAs in a fast-paced client-facing setting.