Strategic Technical Account Manager - Remote Collaborative

SendGrid, Inc.; Colombia; Remote; COP 143,225,000 - 238,709,000; Full time

Job summary

Twilio is seeking a Technical Account Manager 3 for a remote role based in Colombia. You will act as the designated technical contact for strategic customers, digging deep to resolve complex issues and providing proactive guidance to optimize customers’ Twilio environments.

You will collaborate with customer developers and Twilio Product and Engineering teams, communicating findings, guiding implementations, and prioritizing urgent issues during high workloads.

Qualifications

• 4+ years of proven experience in technical roles and customer-facing support.

Responsibilities

• Be the designated technical support contact for strategic customers.

Skills

Messaging experience

Voice experience

REST APIs

Troubleshooting

Customer collaboration

TCP/UDP basics

SSL/TLS basics

Twilio libraries knowledge

Tools

Twilio libraries

Job description

Twilio is seeking a Technical Account Manager 3 for a remote role based in Colombia. You will act as the designated technical contact for strategic customers, digging deep to resolve complex issues and providing proactive guidance to optimize customers’ Twilio environments.

You will collaborate with customer developers and Twilio Product and Engineering teams, communicating findings, guiding implementations, and prioritizing urgent issues during high workloads.