Senior Technical Account Manager - Remote

Twilio Inc.; Colombia; Remote; COP 110,000,000 - 170,000,000; Full time

Benefits offered by this job

Remote work

Healthcare

Retirement plan

Volunteer opportunities

Job summary

Twilio Inc. is seeking an experienced Technical Account Manager to be the designated technical contact for strategic customers. You will support customers during Central hours and resolve complex issues with potentially costly consequences, while providing proactive guidance to optimize their Twilio environment.

The role requires deep curiosity, strong communication skills, and the ability to collaborate across Product, Engineering, and Support teams to drive improvements and prevent downtime.

Qualifications

• 4+ years of TAM or technical support experience.
• Strong knowledge of RESTful APIs and cloud solutions.
• Experience troubleshooting server-side code (Java/Node.js/Python) and client-side JS.
• Ability to explain complex technical issues to non-technical audiences.
• Proactive problem-solving and prioritization in high-pressure situations.

Responsibilities

• Act as designated technical contact for strategic customers.
• Provide proactive guidance using Twilio technologies.
• Collaborate with Product and Engineering to resolve complex issues.
• Document issues and report trends to improve support processes.

Skills

RESTful APIs

JavaScript/Node.js

Cloud platforms

Customer communication

Tools

JIRA

Git

Job description

Twilio Inc. is seeking an experienced Technical Account Manager to be the designated technical contact for strategic customers. You will support customers during Central hours and resolve complex issues with potentially costly consequences, while providing proactive guidance to optimize their Twilio environment.

The role requires deep curiosity, strong communication skills, and the ability to collaborate across Product, Engineering, and Support teams to drive improvements and prevent downtime.