Technical Support Expert 2

Gomyneed Private Limited; Colombia; Remote; COP 191,113,000 - 254,818,000; Full time

Job summary

Twilio is seeking a Technical Support Expert 2 for remote work in Colombia. The role focuses on assisting developers and major brands with messaging and email cases, troubleshooting deliverability issues, and guiding customers through SMS application development.

You will collaborate with product and engineering teams via Slack, file Jira bugs, and help drive process improvements. A Bachelor’s degree or equivalent with 2+ years in a client-facing technical role is required.

Qualifications

• 2+ years in a client-facing technical role, preferably supporting REST API or enterprise software.
• Understanding of technology stacks common to the Web ecosystem.
• Functional knowledge of general-purpose programming languages.

Responsibilities

• Handle messaging/email cases from developers and brands and guide them through troubleshooting.
• Talk with customers by phone and chat to help develop their SMS applications.
• Collaborate with teammates and Product/Engineering; file Jira bugs and share findings to improve processes.

Skills

REST API knowledge

Web tech stacks

Programming languages

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

# Technical Support Expert 2Twilio Remote - Colombia Full-timeFull-timeRemoteCustomer Support---## About this roleTwilio is hiring a Technical Support Expert 2 (Remote - Colombia). This is a remote customer support role listed on the official Twilio careers site.About the Role:At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Key Responsibilities:• Work on messaging email cases submitted by both individual developers and major brands• Assist customers with troubleshooting message deliverability issues and debug customer code• Speak with a customer on the phone and chat in order to guide them through the development of their SMS application• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge...• Work with your manager to surface customer problems to assist in process bettermentRequirements & Details:• Bachelor’s degree or equivalent work experience• 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software• A firm understanding of the technology stacks common to the Web ecosystem• Functional knowledge of general-purpose programming languages• Strong problem-solving and technical troubleshooting skillsJob Type: Full-timeWork Mode: RemoteApply directly on the Twilio careers page using the Apply button.Company: TwilioLocation: Remote - ColombiaJob Type: Full-timeCategory: Customer SupportWork Mode: Remote