Strategic Design Leader

EPAM Systems Inc; Colombia; Remote; COP 140,000,000 - 240,000,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling and certification

LinkedIn Learning access

Global career opportunities

Employee groups

Job summary

EPAM Systems Inc is seeking a Strategic Design Leader to define opportunity spaces from messy business questions across strategy, CX, and digital transformation in LATAM. You will guide narratives, prototypes, and cross-account engagements while leveraging AI-enabled delivery to accelerate insight and direction.

You will run discovery and problem framing for transformation efforts, unify customer needs with business goals, and structure ambiguity into hypotheses, decisions, and measurable

Qualifications

• 10+ years in experience strategy, service design, innovation, consulting, product strategy, or digital transformation.

Responsibilities

• Run discovery and problem framing for complex transformation to reduce ambiguity.

Skills

Experience strategy

Service design

Innovation

Consulting

Product strategy

Digital transformation

Tools

Microsoft Copilot

ChatGPT

Claude

Figma AI

Miro AI

Job description

We are hiring a Strategic Design Leader to define opportunity spaces from messy business questions across strategy, CX, and digital transformation in LATAM. You will guide narratives, prototypes, and cross-account engagements while leveraging AI-enabled delivery to accelerate insight and direction. Apply to help align leaders and deliver decision-ready work!ResponsibilitiesRun discovery and problem framing for complex transformation, modernization, and innovation efforts to reduce ambiguityUnify customer needs, business goals, operational realities, and technical feasibility into an integrated strategic perspectiveStructure ambiguity into hypotheses, decisions, plans, and measurable outcomes that keep work progressingGuide senior-stakeholder discussions and steer competing viewpoints toward alignmentCraft experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that anchor transformationMap friction points, opportunity areas, and intervention moments across channels, roles, and operating structuresConvert strategy into usable experience frameworks, roadmaps, and prototype briefs that teams can executeEnsure recommendations are financially viable and operationally realistic, not only conceptually attractivePartner with account and delivery leadership to shape strategic opportunities and client propositionsAssemble proposal storylines, methodologies, workstreams, staffing plans, estimates, and governance structures for new pursuitsDevelop points of view, demos, and prototype narratives that help clients feel confident in their decisionsJoin pitches, workshops, executive sessions, and follow-on conversations to advance engagement outcomesCombine user research, market data, competitive analysis, stakeholder input, and operational information into a coherent pictureSeparate evidence from assumption and surface meaningful gaps that must be addressedTranslate findings into implications, recommendations, and decision-ready narratives instead of descriptive summariesCreate strategic decks, points of view, one-pagers, proposals, workshop content, transformation stories, and decision-support toolsClarify complex information so executive audiences find it understandable, trustworthy, and actionableHold a high bar for information architecture, visual storytelling, and editorial quality across deliverablesUse AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed research, synthesis, content creation, and prototypingEstablish repeatable AI-supported processes with appropriate judgment, verification, and quality assuranceSupport teams in applying AI to expand delivery capacity while preserving strategic rigor and avoiding generic outputsAdvise researchers, service designers, UX and product designers, content strategists, and solution teams with direct strategic guidanceTurn executive vision into briefs, working frameworks, and quality standards that guide team executionInfluence effectively to lead outcomes even without formal reporting authorityRequirementsMore than 10 years of experience spanning experience strategy, service design, innovation, consulting, product strategy, or digital transformationDemonstrated ownership of complex client engagements from early framing through recommendation and concept definitionPractical experience partnering with senior client stakeholders and account leadership to drive outcomesStandout portfolio with executive narratives, strategic artifacts, and transformation workExpert facilitation ability, creating productive alignment across stakeholders with different perspectivesStrong ability to synthesize, turning complicated and diverse inputs into clear, decision-ready insightsExcellent written communication skills for producing refined, executive-grade contentConfident presentation capability, explaining complex strategic ideas with clarityProven ability to manage multiple high-priority workstreams while maintaining narrative coherence and qualityProfessional fluency in English and Spanish, strongly preferred due to the LATAM focus of this positionNice to haveCertification in Product Management that strengthens your candidacyWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.