Strategic CSM – Behavioral Health Growth

Elev8; Medellín; Híbrido; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Elev8 is seeking a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients in the behavioral health space, helping them achieve business goals and maximize the value of our products.

You will lead client onboarding, manage day-to-day interactions after the sale, identify upsell opportunities, and act as the voice of the customer, partnering with product and project teams to deliver a seamless, high‑quality experience.

Formación

• Proven experience in sales, customer success, and B2B client-facing roles.
• Understanding of digital marketing best practices, particularly SEO and PPC.
• Familiarity with project management tools such as ClickUp, Trello, or Asana.
• Self-motivated, adaptable, and capable of working independently.

Responsabilidades

• Provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products.
• Lead client onboarding, ensuring a smooth transition from sales to implementation by providing clear guidance, resources, and tailored solutions.
• Serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle.
• Partner closely with product fulfillment teams such as SEO and PPC to stay informed about project progress, campaign statuses, and any updates that impact customers.
• Proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs.
• Act as the voice of the customer within the company, feedback and insights to the product, product fulfillment, and leadership teams.
• Monitor and report on customer health scores, churn risk, and overall customer success metrics.
• Work closely with the project management team to align efforts and ensure a consistent, high-quality customer experience.

Conocimientos

Sales experience

Customer success

B2B

Agency experience

SEO

PPC

Herramientas

ClickUp

Trello

Asana

Descripción del empleo

Elev8 is seeking a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients in the behavioral health space, helping them achieve business goals and maximize the value of our products.

You will lead client onboarding, manage day-to-day interactions after the sale, identify upsell opportunities, and act as the voice of the customer, partnering with product and project teams to deliver a seamless, high‑quality experience.