Customer Success Manager

Elev8; Medellín; Hybrid; COP 66,960,000 - 100,440,000; Full time

Job summary

Elev8 is seeking a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients in the behavioral health space, helping them achieve business goals and maximize the value of our products.

You will lead client onboarding, manage day-to-day interactions after the sale, identify upsell opportunities, and act as the voice of the customer, partnering with product and project teams to deliver a seamless, high‑quality experience.

Qualifications

• Proven experience in sales, customer success, and B2B client-facing roles.
• Understanding of digital marketing best practices, particularly SEO and PPC.
• Familiarity with project management tools such as ClickUp, Trello, or Asana.
• Self-motivated, adaptable, and capable of working independently.

Responsibilities

• Provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products.
• Lead client onboarding, ensuring a smooth transition from sales to implementation by providing clear guidance, resources, and tailored solutions.
• Serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle.
• Partner closely with product fulfillment teams such as SEO and PPC to stay informed about project progress, campaign statuses, and any updates that impact customers.
• Proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs.
• Act as the voice of the customer within the company, feedback and insights to the product, product fulfillment, and leadership teams.
• Monitor and report on customer health scores, churn risk, and overall customer success metrics.
• Work closely with the project management team to align efforts and ensure a consistent, high-quality customer experience.

Skills

Sales experience

Customer success

B2B

Agency experience

SEO

PPC

Tools

ClickUp

Trello

Asana

Job description

elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.

We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients, helping them achieve their business goals.

• Provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products.
• Lead client onboarding, ensuring a smooth transition from sales to implementation by providing clear guidance, resources, and tailored solutions.
• Serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle.
• Partner closely with product fulfillment teams such as SEO and PPC to stay informed about project progress, campaign statuses, and any updates that impact customers.
• Proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs.
• Act as the voice of the customer within the company, feedback and insights to the product, product fulfillment, and leadership teams.
• Monitor and report on customer health scores, churn risk, and overall customer success metrics.
• Work closely with the project management team to align efforts and ensure a consistent, high-quality customer experience.

Qualifications:

Proven experience in sales, customer success, and B2B client-facing roles.

Understanding of digital marketing best practices, particularly SEO and PPC. Previous experience in an agency setting is preferred.

Familiarity with project management tools such as ClickUp, Trello, or Asana.

Self-motivated, adaptable, and capable of working independently.

As a values-based firm, we believe in:

Appreciate the Journey - understanding that the daily hustle is the dream.

Go The Extra Mile - attaining desired outcomes regardless of efforts required.

Customers are King - helping them thrive are our priorities and expectations

Act Like an Owner - taking full responsibility for our work and actions.

Focus on A-Players - fostering a growth mindset, always aiming to learn, and achieve desired results.

Understand the Why - driving change and helping people out of suffering

Focus on Impact - achieving stellar results by focusing on performance and goals.

Adapt and Evolve - continuously learning and evolving is requisite for being #1

Compensation and Growth Potential:

The salary will depend on qualifications and track record. This is a perfect opportunity for any ambitious and hardworking candidate who wants to be at the helm of one of the fastest-growing behavioral health companies in Colombia and the USA.

About elev8:

elev8.io provides 360-degree solutions for the behavioral health industry. We do so by helping facilities with:

• 1) Generating qualified leads on all channels via elev8media
• 2) Optimizing their CRM and overall techstack via elev8tech
• 3) Improving their lead-to-admit conversion rates via elev8sales