Strategic Client Success Manager — Growth & Performance

Black Propeller; Colombia; Presencial; COP 9.000.000 - 15.000.000; Jornada completa

Descripción de la vacante

Black Propeller is a dynamic, performance-driven digital marketing agency seeking a Customer Success Manager to manage client relationships, coordinate cross-functional marketing workstreams, and ensure strategies align with client goals.

The role serves as the primary point of contact for an assigned client portfolio, working with paid search, paid social, SEO, creative, analytics, and other marketing functions to deliver value and measurable growth.

Formación

• 3+ years of experience in customer success, account management, or client services.
• Experience in digital marketing, performance marketing, or advertising agency is preferred.
• Strong understanding of performance marketing, including paid search and paid social.

Responsabilidades

• Serve as the primary day-to-day contact for an assigned portfolio of clients.
• Coordinate projects, campaigns, and deliverables across cross-functional marketing teams.
• Translate client needs into internal briefs, tasks, timelines, and priorities.
• Lead client calls, status updates, and performance discussions.
• Communicate timelines, priorities, recommendations, and next steps clearly.
• Maintain accurate account documentation and action items.

Conocimientos

Client relationships

Project coordination

Strategic thinking

Performance marketing

Cross-functional collaboration

HubSpot CRM

Monday.com

Communication

Data interpretation

Herramientas

HubSpot

Monday.com

Descripción del empleo

Black Propeller is a dynamic, performance-driven digital marketing agency seeking a Customer Success Manager to manage client relationships, coordinate cross-functional marketing workstreams, and ensure strategies align with client goals.

The role serves as the primary point of contact for an assigned client portfolio, working with paid search, paid social, SEO, creative, analytics, and other marketing functions to deliver value and measurable growth.