Strategic Account Ops Coordinator

Veho; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

Medical, dental, and vision coverage

401(k)

Unlimited PTO

Descripción de la vacante

Veho is hiring an Account Operations Coordinator to support the Commercial Team in Bogotá. You will resolve client operations issues end-to-end and coordinate across multiple functions to ensure top-tier service for our largest accounts.

You will drive client expansions, participate in regular reviews with the Client Success Manager, and leverage AI tools to maximize productivity while maintaining exceptional client satisfaction.

Formación

• 4+ years of relevant professional experience in logistics or supply chain.
• High degree of emotional intelligence and strong verbal/written communication.
• Ownership bias and drive to solve client problems.
• Ability to thrive in a fast-paced environment and collaborate cross-functionally.
• Experience resolving operational challenges with data-informed approaches.

Responsabilidades

• Own the resolution of operational and tactical issues for a set of clients from start to finish.
• Coordinate solutions across logistics, client support, live operations, driver support, technology, and ground ops.
• Manage client expansions and new volume for existing clients in new markets/regions.
• Participate in regular client conversations with the Client Success Manager (weekly calls, monthly reviews, etc.).
• Travel up to 5% as needed.
• Support development of strong relationships with client operations teams.
• Elicit client feedback to act as internal advocate for clients.
• Focus on process improvement and productivity using AI tools.

Conocimientos

Logistics experience

Emotional intelligence

Ownership mindset

Cross-functional collaboration

Adaptability in fast-paced environment

Educación

BA/BS degree

Descripción del empleo

Veho is hiring an Account Operations Coordinator to support the Commercial Team in Bogotá. You will resolve client operations issues end-to-end and coordinate across multiple functions to ensure top-tier service for our largest accounts.

You will drive client expansions, participate in regular reviews with the Client Success Manager, and leverage AI tools to maximize productivity while maintaining exceptional client satisfaction.