Sr Services Manager - Contract Performance Management Venezuela

GE Vernova, Inc.; Bogotá ciudad; Híbrido; COP 298.043.000 - 430.506.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Remote work

Descripción de la vacante

GE Vernova, Inc. is seeking a seasoned customer service and services leader to act as the single point of contact for designated regions and product lines. You will ensure timely, satisfactory resolutions and maintain strong customer relationships across the assigned region and coverage area.

This role requires advanced expertise in services management and a university degree, with willingness to travel to customer sites. Relocation to Venezuela may be necessary; a valid work permit is required.

Formación

• Advanced experience in Services & Customer Service Management.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across region, product, or coverage area.
• Establish and maintain contact to provide ongoing technical and business support to customers in the designated region.
• Direct people management including staffing and performance development; apply policy and strategy with technical expertise.
• Understand best practices and how the area integrates with others; differentiate from competitors.
• Lead small projects, mentor teammates, and communicate requirements to achieve consensus.

Conocimientos

Communication

Problem solving

Project management

Cross-functional work

Travel

Independent work

Educación

Bachelor's degree

High school diploma with relevant experience

Descripción del empleo

Job Description Summary

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job FamilyGroup(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Ability travel to customer sites as needed.
• Ability to work across functions.
• Ability to work independently and be a self-starter.
• Financial, analytical skills, and strategic planning capabilities
• Strong preference of technical background and familiarity with Gas Turbines.
• Preference would be for our qualified candidate to reside and/or relocate within the designated countries.
• Valid permit to work in Venezuela.
• Experience with customers in the assigned region.
• Capability to rellocate to Venezuela in the near term as the country of operation.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position