Sr. Business Development Associate

CSG Systems; Bogotá ciudad; Hybrid; COP 60,000,000 - 110,000,000; Full time

Benefits offered by this job

Work from Home

Hybrid

In-office

Employee Belonging Groups

Healthcare: Medical and Dental

Paid Vacation, Volunteer, and Holiday

Job summary

CSG Systems seeks an experienced Senior Business Development Associate to drive renewal execution, revenue operations and growth for Colombia-based and remote teams. You will coordinate renewal documentation across Customer Success, Sales, Finance and Legal, and contribute to lead generation and market intelligence activities.

You will analyze billing and revenue data, deliver actionable reporting, monitor critical workflows, and identify automation opportunities using AI-enabled solutions.

Qualifications

• Bachelor's degree in business, technology, related field or equivalent experience.
• Experience designing or implementing AI-driven business solutions and workflow automation.
• Proficiency with CRM platforms such as Microsoft Dynamics or Salesforce.
• Experience with Power BI, Power Automate, SQL, or other BI and automation tools.
• Knowledge of customer success operations and revenue operations best practices.
• Experience supporting sales growth through market research, lead generation, and competitive intelligence.
• Ability to read, write, speak and understand the English language in a business environment.
• CSGer.

Responsibilities

• Manage renewal operations, including preparation, processing, tracking, and coordination of customer renewal documentation across Customer Success, Sales, Finance, and Legal teams.
• Drive business growth and opportunity development through lead generation, market research, competitive intelligence, and the creation of sales materials that support revenue generation.
• Lead operational improvement initiatives by identifying workflow inefficiencies, implementing scalable solutions, and enhancing customer, reporting, and business processes.
• Analyze financial and operational data, including billing, invoicing, and revenue trends, to resolve issues, improve accuracy, and provide actionable business insights.
• Develop and support AI-driven automation solutions that streamline manual processes, improve operational efficiency, and enable continuous innovation across Customer Success and Operations.

Skills

Lead generation

Market research

Competitive intelligence

CRM platforms

Power BI

Power Automate

SQL

AI automation

Revenue ops

Billing analysis

English proficiency

Education

Bachelor's degree in business or related field

Tools

Microsoft Dynamics

Salesforce

Power BI

Power Automate

SQL

Job description

We are excited to learn more about you and your unique background. We are seeking an experienced Senior Business Development Associate to support renewal execution, revenue operations, and business growth. This role will coordinate renewal documentation, analyze billing and revenue data, deliver actionable reporting, monitor critical workflows, and identify opportunities to improve processes through automation and AI-enabled solutions. We are looking for a Sr. Business Development Associate who will:

• Manage renewal operations, including preparation, processing, tracking, and coordination of customer renewal documentation across Customer Success, Sales, Finance, and Legal teams.
• Drive business growth and opportunity development through lead generation, market research, competitive intelligence, and the creation of sales materials that support revenue generation.
• Lead operational improvement initiatives by identifying workflow inefficiencies, implementing scalable solutions, and enhancing customer, reporting, and business processes.
• Analyze financial and operational data, including billing, invoicing, and revenue trends, to resolve issues, improve accuracy, and provide actionable business insights.
• Develop and support AI-driven automation solutions that streamline manual processes, improve operational efficiency, and enable continuous innovation across Customer Success and Operations.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor's degree in business, technology, related field or equivalent experience.
• Experience designing or implementing AI-driven business solutions and workflow automation.
• Proficiency with CRM platforms such as Microsoft Dynamics or Salesforce.
• Experience with Power BI, Power Automate, SQL, or other business intelligence and automation tools.
• Knowledge of customer success operations and revenue operations best practices.
• Experience supporting sales growth through market research, lead generation, and competitive intelligence.
• Ability to read, write, speak and understand the English language in a business environment.
• CSGer.

CSGer Perks & Benefits

• Work from Home
• Hybrid
• In-office
• Employee Belonging Groups
• Healthcare: Medical and Dental
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s): Colombia Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

CSG is an affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.