Specialist AFR

DHL Global Forwarding; Bogotá; Presencial; COP 2.000.000 - 3.000.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding in Bogotá is seeking a Specialist - AFR to support the management and monitoring of shipments in import/export operations. You will communicate with customers and coordinate activities to ensure timely updates.

The role targets students or professionals with at least one year in logistics; English at B2 level is required, and you will work in a dynamic team, focusing on accuracy, proactivity, and customer service.

Formación

• Students/professionals in industrial engineering, international business, or related fields.
• Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.
• Good communication in English B2 (verbal and written).

Responsabilidades

• Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
• Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross-training within the team

Conocimientos

Logistics knowledge

OFR AFR knowledge

English B2

Customer service

Teamwork

Autonomy

Educación

Industrial engineering or International business

Descripción del empleo

Title: Specialist - AFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities

• Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
• Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross-training within the team

Skills / Requirements

• Students/professionals in industrial engineering, international business, or related fields.
• Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.
• Good communication in English B2 (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects