Manager Afr-Cpm

INGEPSY; Girardot; Presencial; COP 100.440.000 - 178.560.000; Jornada completa

Descripción de la vacante

INGEPSY in Colombia is seeking a Manager – AFRCPM to build strong client relationships and lead the assigned account in logistics operations.

You will review KPIs, provide performance reports, coordinate with internal and external stakeholders, and drive proactive issue resolution to ensure service excellence and client satisfaction.

The role requires 3–5 years in logistics, fluent English, and a proactive, autonomous approach to meet client expectations.

Formación

• Bachelor’s in Industrial Engineering, International Business, or related field.
• 3–5 years in logistics processes.
• Extensive cargo transportation and logistics knowledge.
• Fluent English (verbal and written).
• Strong customer service and communication skills.
• Teamwork and autonomy.

Responsabilidades

• Develop strong client relationships through timely, accurate communications.
• Provide support to the assigned account.
• Review KPIs and service agreements to ensure targets are met.
• Provide performance reports to clients.
• Coordinate with internal and external parties to meet expectations.
• Proactively resolve issues and coordinate corrective actions.
• Serve as the primary contact for escalations.
• Coordinate stakeholders and ensure timely quality.
• Understand client documentation requirements and guide stakeholders.
• Lead customer reviews (QBR/MBR) as needed.
• Assist operations in resolving complex issues.

Conocimientos

Logistics management

Client relationship

English proficiency

Customer service

Teamwork

Autonomy

Educación

Industrial Engineering

International Business

Descripción del empleo

Title: Manager – AFRCPM Location: GSC BOG

Key Responsibilities:

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Complexity of the problem/process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Skills / Requirements:

• Professionals in industrial engineering, international business, or related fields
• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy