Solutions Architect, Trust & Safety

TP; Colombia; Presencial; COP 400.080.000 - 600.120.000; Jornada completa

Descripción de la vacante

TP.ai Data Services seeks a senior Trust & Safety Solution Architect to lead end-to-end design of safety ecosystems, balancing policy enforcement, operational efficiency, and responsible AI. You will work with Fortune 500 clients, regulators, and technology partners to deliver measurable platform safety and user trust.

In this hands-on, advisory role, you will design scalable delivery frameworks, embed AI/ML classifiers, and define governance models while aligning with global safety regulations

Formación

• Bachelor’s or Master’s degree in Technology, Operations, Business or related field.
• 2–3 years of progressive experience in Trust & Safety solution design or enterprise architecture.
• Knowledge of content moderation workflows, fraud/risk detection, and brand/IP protection.
• Experience architecting enterprise‑scale Trust & Safety programs.
• Fluency in AI/ML systems, automation, and MLOps pipelines.
• Experience across multiple verticals (social platforms, gaming, e-commerce, BFSI, healthcare).
• Familiarity with safety regulations and red‑teaming frameworks.

Responsabilidades

• Drive the design of end‑to‑end Trust & Safety solutions across content moderation, policy enforcement, and safety domains.
• Translate client requirements and regulatory mandates into globally deployable operating models.
• Design scalable delivery frameworks that integrate human‑in‑the‑loop workflows with AI/ML classifiers and analytics.
• Lead solution workshops, RFP responses, and articulate value propositions and ROI.
• Collaborate with Sales, BD, and C‑Suite to co‑create platform‑specific solutions.
• Embed compliance with global safety regulations and Responsible AI principles.
• Align with TP.ai product, technology, and analytics teams to embed real‑time risk monitoring and abuse detection.

Conocimientos

Content moderation

Policy enforcement

Fraud detection

AI/ML systems

MLOps pipelines

Enterprise architecture

Consulting/pre-sales

Educación

Bachelor/Master degree in Technology, Operations, or Business

Descripción del empleo

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

In this role, you will require a unique blend of deep domain expertise, technical fluency, and client‑facing leadership. You will lead the design of end‑to‑end Trust & Safety ecosystems that combine human expertise, AI/ML, automation, and analytics to deliver measurable impact on platform safety, compliance and user trust. As a senior member of TP.ai Data Services, you will act as both a hands‑on solution architect and a strategic advisor, working with Fortune 500 clients, regulators, and technology partners to create solutions that balance policy enforcement, operational efficiency, and responsible AI adoption.

The Responsibilities & Duties

• Drive the design of end‑to‑end Trust & Safety solutions, spanning content moderation, policy enforcement, child safety, fraud prevention, IP protection, brand integrity, misinformation mitigation, and emerging harms.
• Translate client requirements, policy frameworks, and regulatory mandates into globally deployable operating models that combine people, process, and technology.
• Design scalable delivery frameworks that integrate human‑in‑the‑loop workflows with AI/ML classifiers, automation pipelines, abuse simulation, and advanced analytics.
• Lead solution workshops and RFP responses, clearly articulating value propositions, technical frameworks, and ROI.
• Partner with Sales, Business Development, and C‑Suite client executives to align and co‑create solutions tailored to platform‑specific challenges and multi‑faceted geographical components.
• Serve as a trusted advisor to global clients, helping them navigate safety risks, regulatory complexity, and technology adoption.
• Embed compliance with global safety regulations (EU AI Act, DSA, COPPA, GDPR, CCPA, PIPL) and platform‑specific rules into solution designs.
• Ensure solutions align with Responsible AI principles: bias mitigation, explainability, fairness, and accountability.
• Anticipate emerging regulatory and industry standards (e.g., C2PA, watermarking, provenance tools) to build future‑proof architectures.
• Define frameworks and centralized resources for AI model capabilities, workflow overviews (including quality assurance and training), RFP response templates, and pricing.
• Establish audit‑ready quality systems, escalation protocols, and KPI frameworks to ensure measurable business and safety outcomes.
• Collaborate with TP.ai’s product, technology, and analytics teams to embed cutting‑edge capabilities such as real‑time risk monitoring, automated detection, and abuse red‑teaming.
• Drive an innovation pipeline that incubates and scales solutions for Generative AI risks (deepfakes, misinformation, hallucinations, prompt injection, adversarial attacks).

The Qualifications

• Bachelor’s or Master’s degree in Technology, Operations, Business, or related field.
• At least 2-3 years of progressive experience in Trust & Safety solution design, enterprise architecture, or digital risk operations, with proven expertise in multi‑geo/global programs.
• Knowledge of content moderation workflows, fraud/risk detection, misinformation mitigation, and brand/IP protection.
• Demonstrated success in architecting enterprise‑scale T&S programs that combine policy, compliance, technology, and operations.
• Technical fluency in AI/ML systems, automation, annotation platforms, classifier optimization, and MLOps pipelines.
• Experience across multiple verticals (social platforms, gaming, e‑commerce, BFSI, healthcare)
• Familiarity with safety‑specific regulations, watermarking/provenance tools (C2PA), and red‑teaming frameworks.
• Prior experience in consulting, enterprise solutioning, or pre‑sales for digital safety programs.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.