Sitecore Support Engineer

Softtek; Colombia; Híbrido; COP 89.808.528 - 125.731.939; Jornada completa

Descripción de la vacante

Softtek is hiring for a production support role in Bogotá and surrounding areas, with options for remote work across Colombia. The ideal candidate will have a strong background in C# and the .NET Framework, experience with AWS microservices and containerized environments such as Docker and Kubernetes, and the ability to validate deployments.

This position involves 24x7 support of business-critical applications, requiring excellent troubleshooting, analytical, and communication skills. Join us for continuous improvement and contribution to service reliability.

Formación

• Strong background in C# and .NET Framework 3.5 and above.
• Experience with containerized environments like Docker and Kubernetes.
• Strong knowledge of AWS microservices architectures.
• Ability to validate deployments and ensure post-release stability.

Responsabilidades

• Provide 24x7 production support for business-critical applications.
• Resolve incidents and perform root cause analysis.
• Monitor application health and performance in cloud-native systems.
• Collaborate with development, platform, and infrastructure teams.

Conocimientos

C#

.NET Framework 3.5 and above

Docker

Kubernetes

AWS microservices architectures

Sitecore platforms

AngularJS

End-to-end troubleshooting

Monitoring distributed systems

Analytical skills

Communication skills

Descripción del empleo

Requirements

• Strong background in C# and .NET Framework 3.5 and above, .NET Core
• Experience with containerized environments, Docker, Kubernetes
• Strong knowledge of AWS microservices architectures
• Experience with cloud integration and data services, AppSync, DocumentDB
• Experience supporting Sitecore platforms, including Sitecore XM Cloud
• Experience supporting frontend deployments on Vercel
• Working knowledge of AngularJS for frontend issue analysis and collaboration
• Experience performing end‑to‑end troubleshooting across frontend, backend, and infrastructure
• Experience monitoring distributed systems and analyzing application performance
• Ability to validate deployments and ensure post‑release stability
• Experience working in 24x7 production support environments
• Strong analytical, problem‑solving, and communication skills

Responsibilities

• Provide 24x7 production support for business‑critical applications
• Resolve incidents and perform root cause analysis across frontend, backend, and infrastructure
• Fulfill service requests and provide application configuration support
• Monitor application health and performance in distributed, cloud‑native systems
• Validate deployments and perform post‑release stability checks
• Execute proactive health checks to prevent outages and performance degradation
• Troubleshoot APIs, microservices, and cloud integrations
• Support Sitecore XM Cloud applications and related services
• Support frontend hosting and deployment issues on Vercel
• Analyze logs, metrics, and system behavior to identify issues
• Collaborate with development, platform, and infrastructure teams during incidents
• Maintain operational documentation, runbooks, and knowledge articles
• Propose and implement improvements and minor application enhancements
• Contribute to continuous improvement of support processes and service reliability

Required Languages

English Advanced (B2)

USA CTO Schedule

7x24 Availability

Location

Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)