Site Reliability Engineer (Cloud)

Sharesource Australia BPO; Norte; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote + Hybrid flexibility

Work‑Life balance

Open culture

Supportive team

Learning opportunities

Be part of a B‑Corp company

Descripción de la vacante

Sharesource Australia BPO is seeking a Site Reliability Engineer to ensure reliability of customer environments running on ARC and Fusion on Microsoft Azure and Cloudflare edge services.

You will maintain availability, performance, and security, respond to operational issues, and contribute to continuous improvements across the platform. Remote + hybrid flexibility with occasional onsite Colombia activities is offered.

Formación

• 3+ years of experience in DevOps, cloud operations, infrastructure support, or site reliability roles.
• Hands‑on experience operating Microsoft Azure environments in production.
• Experience supporting enterprise web platforms or digital experience platforms such as Sitecore or similar .NET‑based solutions.
• Hold, or are working toward, the Microsoft AZ‑400 DevOps Engineer certification (highly desirable).

Responsabilidades

• Provide platform support and incident management for ARC and Fusion within Microsoft Azure.
• Own and resolve support requests raised through Zendesk, ensuring issues are investigated thoroughly and resolved efficiently.
• Respond rapidly to production incidents affecting customer websites or infrastructure.
• Investigate and troubleshoot issues across Azure infrastructure, networking, deployments and application environments.
• Assist customers with configuration and operational questions related to ARC and Fusion deployments.
• Perform root cause analysis following incidents and contribute preventative improvements where possible.
• Collaborate with customer development teams when application‑level issues are identified.
• Maintain operational documentation, troubleshooting guides and knowledge base articles with accurate time tracking in Zendesk.
• Identify opportunities to automate operational tasks or improve support processes.
• Work closely with Product/Development teams to provide platform reliability feedback.
• Assist with troubleshooting platform issues and support proof‑of‑concept work or hotfixes as needed.
• Support initiatives that improve platform reliability while reducing operational complexity.

Conocimientos

DevOps

Cloud operations

Infrastructure support

Azure

Sitecore/.NET platforms

Educación

Microsoft AZ-400 DevOps Engineer certification

Herramientas

PowerShell

Azure Resource Manager (ARM)

Terraform

Bicep

Git

Azure DevOps

Cloudflare

YAML

Descripción del empleo

Site Reliability Engineer

We are looking for a Site Reliability Engineer who will help ensure that customer environments running on the organization platforms (ARC and Fusion) operate reliably across Microsoft Azure infrastructure and Cloudflare edge services.

In this role, you will help maintain the availability, performance, and security of customer websites, ensuring they consistently meet or exceed agreed performance, availability, and support SLAs. You will also play a key role in responding to operational issues, communicating clearly with customers, identifying root causes, and contributing to continuous improvements across the platform.

Responsibilities

• Customer Platform Support and Incident Management
  • Provide technical support for customer environments deployed using organization ARC and Fusion within Microsoft Azure.
  • Own and resolve support requests raised through Zendesk, ensuring issues are investigated thoroughly and resolved efficiently.
  • Respond rapidly to production incidents affecting customer websites or infrastructure.
  • Investigate and troubleshoot issues across Azure infrastructure, networking, deployments and application environments.
  • Assist customers with configuration and operational questions related to organization ARC and Fusion deployments.
  • Perform root cause analysis following incidents and contribute preventative improvements where possible.
  • Collaborate with customer development teams when application‑level issues are identified.
  • Maintain operational documentation, troubleshooting guides and knowledge base articles along with accurate time tracking and detailed troubleshooting notes in Zendesk.
  • Identify opportunities to automate operational tasks or improve support processes.
• PlatformFeedback an Continuous Improvement
  • Work closely with the Product and Development teams to provide feedback on platform behaviour, operational challenges and improvement opportunities.
  • Identify recurring operational issues that could be resolved through improvements to ARC or Fusion automation.
  • Assist with troubleshooting platform issues and support proof‑of‑concept work or hotfixes where operational expertise is required.
  • Support initiatives that improve platform reliability while reducing operational complexity.

Qualifications

• 3+ years of experience in DevOps, cloud operations, infrastructure support, or site reliability roles.
• Hands‑on experience operating Microsoft Azure environments in production.
• Experience supporting enterprise web platforms or digital experience platforms such as Sitecore or similar .NET‑based solutions.
• Hold, or are working toward, the Microsoft AZ‑400 DevOps Engineer certification (highly desirable).

Desired Experience

• Strong troubleshooting capabilities across Microsoft Azure infrastructure, networking, and application platforms.
• Experience with PowerShell scripting, particularly with Az PowerShell modules.
• Experience creating and managing Azure resources, including:
  • Azure RBAC
  • App Services
  • Function Apps
  • Azure SQL PaaS
  • Azure Front Door
  • Virtual Networks
• Experience managing Cloudflare DNS, security, and caching configurations.
• Proficient with Git and enterprise branching strategies.
• Experience securing applications and DevOps pipelines using Azure Key Vault and Entra ID.
• Experience managing CI/CD pipelines using Azure DevOps.
• Experience working with Infrastructure as Code tools such as ARM templates, YAML, Bicep, or Terraform.
• Experience with monitoring platforms such as Azure Monitor, Application Insights, or Grafana.
• Experience using operational tools such as Zendesk, Confluence, and Lucid.

Personal Qualities

• A strong, proactive communicator who can multitask and manage tasks based on sound judgment of priorities.
• Takes ownership of tasks and provides consistent, proactive updates to the team and customers.
• Passionate about cloud infrastructure and platform reliability.
• Understands that uptime and performance are critical for production websites.
• Enjoys solving complex technical problems.
• Demonstrates a strong mindset toward automation and continuous operational improvement.

Benefits

• Remote + Hybrid Flexibility: Collaborate in office days when it counts, balanced with the freedom to work from home.
• Achieve Work‑Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: Long‑term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career.
• Be part of a B‑Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in Colombia. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Colombia labor laws and employment regulations.

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.