Remote Cloud SRE: Azure & Cloudflare Reliability

Sharesource Australia BPO Corporation; Norte; Híbrido; COP 110.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote + Hybrid

Work-life balance

Open culture

Supportive team

Learning & growth

B-Corp impact

Descripción de la vacante

Sharesource Australia BPO Corporation is seeking a Site Reliability Engineer to ensure reliable operation of customer environments on ARC and Fusion across Microsoft Azure and Cloudflare edge services. The role focuses on availability, performance, and security of customer websites, with emphasis on incident response, root-cause analysis, and ongoing platform improvements.

You will collaborate with product and development teams, manage incidents in Zendesk, and contribute to automation and

Formación

• 3+ years in DevOps, cloud operations, or site reliability roles.
• Hands-on experience with production Microsoft Azure environments.
• Experience with enterprise web platforms and .NET-based solutions.
• AZ-400 DevOps certification is a plus.

Responsabilidades

• Provide technical support for customer environments deployed on ARC and Fusion using Azure.
• Own and resolve support requests via Zendesk, investigating thoroughly.
• Respond rapidly to production incidents affecting customer websites or infrastructure.
• Troubleshoot issues across Azure, networking, deployments and apps.
• Assist customers with configuration and operational questions for ARC and Fusion.
• Document issues, runbooks and troubleshooting notes in Zendesk and improve processes.

Conocimientos

DevOps

Azure

Cloud operations

Incident management

Zendesk

PowerShell

AZ DevOps

CI/CD

Terraform

Herramientas

Azure DevOps

Terraform

ARM templates

Bicep

Git

Cloudflare

Descripción del empleo

Sharesource Australia BPO Corporation is seeking a Site Reliability Engineer to ensure reliable operation of customer environments on ARC and Fusion across Microsoft Azure and Cloudflare edge services. The role focuses on availability, performance, and security of customer websites, with emphasis on incident response, root-cause analysis, and ongoing platform improvements.

You will collaborate with product and development teams, manage incidents in Zendesk, and contribute to automation and