Shopper Risk Operations Lead: Fraud & Chargeback Strategy

Sezzle; Colombia; Remote; COP 114,823,000 - 174,531,000; Full time

Job summary

Sezzle is seeking a Shopper Risk Operations team lead to drive fraud prevention and risk management in a fast-growing fintech environment. You will oversee daily risk operations, analyze trends, and guide improvements to processes and product features to reduce disputes and chargebacks.

The role emphasizes staffing, coaching, and leadership, with a focus on high-quality decisions and confidentiality, leveraging AI tools to boost productivity and research capabilities.

Qualifications

• Two years management experience or relevant experience leading an operations team in e-commerce or banking.
• Bachelor’s degree in an accredited academic institution.
• Proficiency in word processing and spreadsheet software such as Google Suite or Microsoft Office.
• Ability to safeguard confidentiality of PII displayed in documentation received and systems used.
• Experience in analyzing data and making impactful decisions in a fast-paced environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Experience with Claude or equivalent large language model tools is required; comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Measure and track team and team member performance.
• Ensure adherence to department processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
• Advise on staffing as necessary based on incoming escalation volumes and complexity.
• Coach and advise team members by providing them with guidance and training resources for career development.

Skills

Management experience

Bachelor's degree

Google Suite

Microsoft Office

Data analysis

PII confidentiality

Attention to detail

Problem solving

Business judgment

AI tools (Claude)

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Sezzle is seeking a Shopper Risk Operations team lead to drive fraud prevention and risk management in a fast-growing fintech environment. You will oversee daily risk operations, analyze trends, and guide improvements to processes and product features to reduce disputes and chargebacks.

The role emphasizes staffing, coaching, and leadership, with a focus on high-quality decisions and confidentiality, leveraging AI tools to boost productivity and research capabilities.