Shopper Risk & Fraud Operations Lead

Sezzle LA; Colombia; Remote; COP 87,759,000 - 153,579,000; Full time

Job summary

Sezzle is seeking a Shopper Risk Operations team lead to drive daily risk and fraud prevention operations within a fast-paced, growth-focused environment. You will manage daily shopper risk, analyze trends, and advise leadership on improvements while maintaining high quality standards.

The role requires 2+ years of management experience in e-commerce or banking, a Bachelor's degree, and strong data analysis, communication, and confidentiality skills.

Qualifications

• Minimum two years management experience or relevant experience leading an operations team in e-commerce or banking.
• Bachelor’s degree in an accredited academic institution.
• Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office.
• Ability to safeguard confidentiality of personally identifiable information (PII) in documentation and systems.
• Experience analyzing data and making impactful decisions in fast-paced environments.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Demonstrated experience working with Claude or equivalent large language model tools, comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Measure and track team and team member performance.
• Ensure adherence to department processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
• Advise on staffing as necessary based on incoming escalation volumes and complexity.
• Coach and advise team members by providing guidance and training resources for career development.

Skills

Management experience

Fraud prevention

Data analysis

PII handling

AI tools

Communication skills

Attention to detail

Education

Bachelor's degree

Tools

Chargeback software

Claude AI tools

Google Workspace / MS Office

Job description

Sezzle is seeking a Shopper Risk Operations team lead to drive daily risk and fraud prevention operations within a fast-paced, growth-focused environment. You will manage daily shopper risk, analyze trends, and advise leadership on improvements while maintaining high quality standards.

The role requires 2+ years of management experience in e-commerce or banking, a Bachelor's degree, and strong data analysis, communication, and confidentiality skills.