Service Operations Analyst - Hybrid, Data-Driven Problem Solver

Lenovo; Bogotá ciudad; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Lenovo in Bogotá, Colombia, is seeking a Services Analyst to support service operations, drive process improvements, and ensure timely case resolution across cross-functional teams. You will analyze data, monitor SLA/KPI compliance, and collaborate with Sales, Logistics, Billing, and external partners to deliver excellent customer experiences.

This hybrid role is based in Bogotá, Colombia, and offers opportunities to contribute to continuous improvement initiatives while growing within a global

Formación

• Interest in technology, customer support operations, and continuous process improvement.
• Strong analytical and problem-solving skills.
• Intermediate MS Office skills with focus on Excel (Pivot Tables, XLOOKUP/VLOOKUP).

Responsabilidades

• Monitor service cases and requests, ensuring SLA/KPI compliance.
• Perform initial issue analysis and escalation of complex situations.
• Support service operations including returns, replacements, refunds, and warranty validation.

Conocimientos

Analytical thinking

Problem solving

MS Excel

Customer service

Communication

Educación

Engineering or related field

Final-year student

Herramientas

MS Office

Descripción del empleo

Lenovo in Bogotá, Colombia, is seeking a Services Analyst to support service operations, drive process improvements, and ensure timely case resolution across cross-functional teams. You will analyze data, monitor SLA/KPI compliance, and collaborate with Sales, Logistics, Billing, and external partners to deliver excellent customer experiences.

This hybrid role is based in Bogotá, Colombia, and offers opportunities to contribute to continuous improvement initiatives while growing within a global