Cross-Functional Solutions Analyst & Stakeholder Liaison

Agentic Dream Inc.; Bogotá; Híbrido; COP 85.522.714 - 119.731.800; Jornada completa

Descripción de la vacante

Agentic Dream Inc. is looking for a Support Business Analyst based in Bogotá, Colombia. In this role, you will bridge the gap between clients and internal teams, analyzing requests and coordinating effective solutions. You will manage complex dynamics and ensure smooth communication while enhancing stakeholder relationships.

The ideal candidate has over 2 years of experience in a hybrid role, exceptional analytical skills, and proficiency in tools like Jira and Zendesk. Join us to contribute to our business’s success!

Formación

• 2+ years in a hybrid role of Business Analysis, Technical Support, or Customer Success.
• Experience in handling adversarial internal interactions and turning them collaborative.
• Exceptional skills in diagnosing business or technical needs without emotional bias.

Responsabilidades

• Manage relationships with demanding internal clients.
• Analyze incoming customer requests and categorize issues accurately.
• Act as a liaison between teams and set realistic expectations.

Conocimientos

Analytical mindset

Conflict resolution

Coordination

Customer success experience

Ticketing systems

Herramientas

Jira

Zendesk

Salesforce

Descripción del empleo

Agentic Dream Inc. is looking for a Support Business Analyst based in Bogotá, Colombia. In this role, you will bridge the gap between clients and internal teams, analyzing requests and coordinating effective solutions. You will manage complex dynamics and ensure smooth communication while enhancing stakeholder relationships.

The ideal candidate has over 2 years of experience in a hybrid role, exceptional analytical skills, and proficiency in tools like Jira and Zendesk. Join us to contribute to our business’s success!