Service Engineer - Colombia

GP Strategies Corporation; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

GP Strategies Corporation in Colombia is seeking a Service Campaign Engineer to plan, launch, monitor, and report service campaigns across Peru and Chile. Based in Colombia, you will ensure campaigns are executed on time with parts, systems, and dealer communications in place.

You will work with cross-functional teams to optimize campaign performance, monitor KPIs, and ensure regulatory compliance, while maintaining accurate campaign records and providing dealer support.

Formación

• Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, Industrial Engineering, or a related field.
• Minimum 3 years of experience in the automotive industry.
• Experience in after-sales, technical service, warranty, campaigns, or dealer network operations.
• Exposure to campaign management, reporting, KPI monitoring, and data analysis is highly preferred.

Responsabilidades

• Coordinate the launch and execution of service campaigns across assigned markets.
• Ensure campaign requirements, documentation, and system configurations are completed prior to launch.
• Activate and manage campaigns through platforms such as GCAMP, PTS, and BullsEye.
• Monitor campaign progress and resolve implementation issues proactively.

Conocimientos

Campaign management

Data analysis

KPI monitoring

Stakeholder management

English (Intermediate)

Educación

Mechanical Engineering

Automotive Engineering

Mechatronics

Industrial Engineering

Related field

Herramientas

GCAMP

PTS

BullsEye

Descripción del empleo

Role Purpose

The Service Campaign Engineer is responsible for planning, launching, monitoring, and reporting service campaigns across the Peru and Chile markets. Based in Colombia, this role ensures campaigns are executed accurately and on time, with the necessary parts, systems, documentation, and dealer communication in place to achieve compliance and customer satisfaction.

Key Accountabilities

Service Campaign Management

• Coordinate the launch and execution of service campaigns across assigned markets.
• Ensure campaign requirements, documentation, and system configurations are completed prior to launch.
• Activate and manage campaigns through platforms such as GCAMP, PTS, and BullsEye.
• Monitor campaign progress and resolve implementation issues proactively.

Compliance, Reporting & Regulatory Support

• Track campaign performance and dealer compliance against established targets.
• Prepare monthly KPI and compliance reports for dealers and management.
• Support quarterly regulatory reporting and coordinate with legal service providers.
• Maintain accurate campaign records and ensure reporting deadlines are met.

Parts Planning & Availability

• Analyze campaign requirements and forecast parts demand.
• Coordinate with Parts and Logistics teams to ensure availability and timely importation of required components.
• Identify supply risks and implement corrective actions to support campaign completion.

Dealer Network Support

• Serve as the primary point of contact for dealers regarding campaign execution.
• Communicate campaign requirements, deadlines, and performance results.
• Provide guidance and support to improve dealer compliance and campaign effectiveness.

Data Analysis & Continuous Improvement

• Analyze campaign KPIs and identify improvement opportunities.
• Present campaign performance insights to stakeholders.
• Support process improvements that enhance campaign management efficiency and data accuracy.

Candidate Profile

Experience & Capability

• Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, Industrial Engineering, or a related field.
• Minimum 3 years of experience in the automotive industry.
• Experience in after-sales, technical service, warranty, campaigns, or dealer network operations.
• Exposure to campaign management, reporting, KPI monitoring, and data analysis is highly preferred.

Technical Strength

• Strong understanding of automotive service operations and dealer networks.
• Experience with campaign management platforms and reporting systems.
• Advanced analytical and problem-solving skills.
• Intermediate English required.

Mindset & Behaviours

• Highly organized and detail-oriented.
• Strong communication and stakeholder management skills.
• Proactive, results-driven, and adaptable.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates ownership, accountability, and strong follow-through.

Why Join

This is an opportunity to play a key role in ensuring vehicle safety, regulatory compliance, and customer satisfaction across multiple markets. You will collaborate with cross-functional teams, drive operational excellence, and contribute directly to the success of service campaigns within a leading automotive environment.

About Us

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.