Technical Assistant - Colombia

GP Strategies Corporation; Bogotá; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

GP Strategies Corporation is seeking a Technical Assistant to support authorized dealer and service networks by providing expert diagnostic assistance and resolving complex vehicle issues in line with OEM standards. This field-based role aims to improve repair quality, reduce downtime, and enhance customer satisfaction across locations.

The successful candidate will perform vehicle inspections, recommend repair solutions, assist technicians on-site, and maintain accurate records while promoting

Formación

• Technical diploma or degree in automotive technology, mechanics, mechatronics, or engineering.
• Experience in automotive diagnostics, maintenance, or repair.
• Experience supporting dealerships, service networks, OEMs, or workshops.

Responsabilidades

• Support dealers with complex vehicle diagnostics and repair activities.
• Conduct vehicle inspections, assessments, and troubleshooting.
• Provide on-site technical assistance across assigned locations.
• Escalate unresolved cases following established procedures.
• Maintain accurate records of technical activities and findings.
• Prepare reports on recurring issues and field observations.

Conocimientos

Automotive diagnostics

Field service

Troubleshooting

Stakeholder communication

Educación

Automotive Technology/Engineering diploma or degree

Herramientas

Vehicle diagnostic tools

Descripción del empleo

Role Purpose

The Technical Assistant supports authorized dealer and service networks by providing expert diagnostic assistance, resolving complex vehicle issues, and ensuring repairs are completed in line with OEM standards. This field-based role plays a key part in improving repair quality, reducing downtime, and enhancing customer satisfaction.

Job Description

Role Purpose

The Technical Assistant supports authorized dealer and service networks by providing expert diagnostic assistance, resolving complex vehicle issues, and ensuring repairs are completed in line with OEM standards. This field-based role plays a key part in improving repair quality, reducing downtime, and enhancing customer satisfaction.

Key Accountabilities

• Support dealers with complex vehicle diagnostics and repair activities.
• Conduct vehicle inspections, assessments, and troubleshooting.
• Recommend and validate effective repair solutions.
• Identify and elevate critical technical or safety-related issues.
• Provide on-site technical assistance across assigned locations.
• Support technicians in improving diagnostic accuracy and repair efficiency.
• Collaborate with service teams to resolve escalated cases.
• Communicate findings and recommendations to key stakeholders.
• Maintain accurate records of technical activities and findings.
• Prepare reports on recurring issues and field observations.
• Escalate unresolved cases following established procedures.
• Support continuous improvement through technical feedback and analysis.
• Assist with the execution of technical service campaigns.
• Ensure procedures are completed according to OEM requirements.
• Monitor quality and compliance during field activities.
• Report campaign risks, deviations, and technical concerns.
• Follow all safety, quality, and technical standards.
• Ensure proper use of tools, diagnostic equipment, and PPE.
• Promote safe working practices and report safety risks promptly.

Candidate Profile

Experience & Capability

• Technical diploma or degree in Automotive Technology, Mechanics, Mechatronics, Engineering, or a related field.
• Previous experience in automotive diagnostics, maintenance, or repair.
• Experience supporting dealerships, service networks, OEMs, or workshops.
• Exposure to field service activities or technical campaigns is a plus.

Technical Strength

• Strong knowledge of automotive mechanical, electrical, and electronic systems.
• Experience with vehicle diagnostic tools and troubleshooting methodologies.
• Understanding of CAN networks, sensors, control units, and wiring diagrams.
• Ability to interpret technical documentation and OEM procedures.
• Intermediate English for technical documentation and communication.

Mindset & Behaviours

• Hands‑on and analytical approach to problem‑solving.
• Strong attention to detail and commitment to quality.
• Safety‑focused and customer‑oriented mindset.
• Ability to work independently in field environments.
• Strong communication, organization, and stakeholder management skills.
• Flexible and comfortable with frequent travel.

Why Join

This role offers the opportunity to work closely with advanced automotive technologies, support a nationwide dealer network, and directly influence service quality and technical excellence. You will gain broad field exposure while contributing to operational performance and customer satisfaction.

About Us

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award‑winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.