Senior VoIP & Networking Implementation Engineer - Banking

Sutherland Global; Puerto Bogotá; Ibrido; COP 60.000.000 - 90.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid position

Global team collaboration

Descrizione del lavoro

Sutherland Global is seeking an Implementation Engineer to join our Delivery and Engineering team in Bogotá. The role focuses on remote installation, configuration, and integration of the NiCE NTR-x platform for leading financial institutions.

You will work with Architects, Project Managers, R&D, and Client Support to deliver enterprise-scale recording and compliance solutions, with travel and after-hours support as required.

Competenze

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE or other recording solutions (e.g., Verint): installation, configuration, upgrades, and maintenance on Windows and cloud platforms.
• Microsoft Windows Server / OS knowledge.
• IP / SIP communication analysis and a strong telephony background.
• Networking fundamentals: 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting with sniffers and analysis tools such as Wireshark, log analysis, and other network-testing utilities.
• Basic scripting: query and update knowledge (SQL / shell).
• Strong customer-facing skills: able to lead technical discussions, manage stakeholder engagement, and represent NiCE in client meetings.

Mansioni

• Install, integrate, and configure the NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
• Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
• Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities.
• Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment.
• Provide technical expertise across the NiCE product suite throughout every project stage.
• Report and elevate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when required.
• Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
• Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.
• Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.

Conoscenze

Banking domain experience

NiCE NTR-x installation

Windows Server

Networking fundamentals

Wireshark troubleshooting

SQL/shell scripting

Client-facing communication

Strumenti

NiCE NTR-x

Verint recording

Wireshark

SQL

VMware/Citrix virtualization

Descrizione del lavoro

Sutherland Global is seeking an Implementation Engineer to join our Delivery and Engineering team in Bogotá. The role focuses on remote installation, configuration, and integration of the NiCE NTR-x platform for leading financial institutions.

You will work with Architects, Project Managers, R&D, and Client Support to deliver enterprise-scale recording and compliance solutions, with travel and after-hours support as required.