Senior Technical Instructional Designer — Remote

Csg; Colombia; Remote; COP 70,000,000 - 130,000,000; Full time

Benefits offered by this job

Work from Home options

Healthcare: Dental, Medical

Paid Vacation

Volunteer time off

Job summary

CSG is seeking a Sr. Technical Instructional Designer in Colombia or remote. You will design and develop on-demand, instructor-led, and blended learning programs for CSG Forte offerings, review technical docs with SMEs, and create end-user materials and guides.

You will deliver train-the-trainer programs and maintain documentation accuracy while collaborating across stakeholders. The role requires 3–5 years of instructional design experience with ADDIE/SAM methodologies, fluency in English, and

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of related experience developing on-demand, instructor-led, virtual instructor-led, and blended learning courses and large-scale education programs.
• 3–5 years of related experience using the ADDIE/SAM/instructional design methodologies.
• Ability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education.
• Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate and in video development and editing tools such as Adobe Premiere or Camtasia.
• Excellent written and verbal communication skills.
• Expert technical writing/editing skills.
• Ability to distill complex information into clear, concise text.
• Ability to apply professional concepts to resolve issues.
• Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and frequently changing workloads.
• Ability to work independently, delivering accurate documentation under deadline pressure.
• Ability to work effectively in a team environment.
• Documentation layout and design skills are a plus. Proficiency with other Microsoft Office applications.
• Ability to read, write, speak, and understand the English language in a business environment.

Responsibilities

• Design and develop on-demand, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solutions.
• Review technical documentation and interview SMEs to develop instructional materials.
• Collaborate with end users and SMEs to collect and interpret information.
• Update training materials per CSG Quality and Document Control requirements.
• Delivers train-the-trainer programs for CSG Forte staff and trainers.
• Develop positive relationships with stakeholders and team members and expand product knowledge.
• Design, develop, and deliver web content, user guides, and end-user training materials; deliver blended learning solutions.
• Maintain the accuracy of all documentation.

Skills

Technical writing

Communication skills

Teamwork

Independent work

Editing

Organizational skills

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

Articulate 360

Adobe Captivate

Adobe Premiere

Camtasia

Microsoft Office

Job description

CSG is seeking a Sr. Technical Instructional Designer in Colombia or remote. You will design and develop on-demand, instructor-led, and blended learning programs for CSG Forte offerings, review technical docs with SMEs, and create end-user materials and guides.

You will deliver train-the-trainer programs and maintain documentation accuracy while collaborating across stakeholders. The role requires 3–5 years of instructional design experience with ADDIE/SAM methodologies, fluency in English, and