Sr Technical Instructional Designer

CSG Systems; Colombia; Hybrid; COP 90,000,000 - 130,000,000; Full time

Benefits offered by this job

Work from Home

Healthcare: Dental, Medical

Paid Vacation, Volunteer, and Holiday

Job summary

CSG Systems is seeking a Senior Technical Instructional Designer to design and deliver a range of learning programs for the CSG Forte suite, including on-demand, ILT, VILT, and blended formats. You will work with SMEs, translate complex technical content into clear training materials, and lead train-the-trainer initiatives while maintaining documentation accuracy.

This role supports employees, merchants, and partners, with options for remote/hybrid work and a culture that emphasizes

Qualifications

• Bachelor's degree or equivalent experience in instructional design.
• 3-5 years creating on-demand, ILT, VILT, and blended learning at scale.
• Proficient with ADDIE/SAM methodologies.
• Strong written and verbal communication; adept at technical writing.
• Ability to distill complex information into clear content.

Responsibilities

• Design and develop on-demand, video-based, blended learning courses.
• Review technical docs and interview SMEs to develop instructional materials.
• Collaborate with end users to define procedures and content.
• Deliver train-the-trainer programs for staff and trainers.
• Maintain documentation accuracy and alignment with quality controls.
• Develop web content, user guides, and end-user training materials.
• Deliver content for web-based and in-person training.

Skills

Instructional design

ADDIE/SAM

eLearning tools

Video editing

Education

Bachelor's degree

Tools

Articulate 360

Adobe Captivate

Adobe Premiere

Camtasia

Job description

We are looking for a Sr. Technical Instructional Designer who will:

• Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications.
• The target audiences for these programs include CSG Forte employees as well as our merchant and partner customer base.
• Review technical documentation and existing course materials, and interview SMEs for the purpose of developing instructional materials.
• Collaborate with end users to define and identify business procedures and establish content and documentation.
• Also, collaborate with Subject Matter Experts (SMEs) to collect and interpret information.
• Utilize and update training materials using CSG Quality and Document Control requirements.
• Delivers train-the-trainer programs for CSG Forte staff and job-specific trainers as identified throughout the organization as required.
• Develops positive relationships with stakeholders and team members.
• Actively develops CSG Forte product knowledge.
• Networks with key contacts within CSG Forte to gather feedback on product enhancements and learning content.
• Design, develop, and deliver web content, user guides, and end-user training materials.
• Deliver blended learning solutions (web-based training, instructor-led training) as necessary.
• Maintain the accuracy of all documentation.

Is this opportunity right for you?

• Bachelor's degree or equivalent experience.
• 3-5 years of related experience developing on-demand, instructor-led, virtual instructor-led, and blended learning courses and large-scale education programs
• 3-5 years of related experience using the ADDIE/SAM/instructional design methodologies
• Ability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education.
• Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate and in video development and editing tools such as Adobe Premiere or Camtasia
• Excellent written and verbal communication skills.
• Expert technical writing/editing skills.
• Ability to distill complex information into clear, concise text.
• Ability to apply professional concepts to resolve issues.
• Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and frequently changing workloads.
• Ability to work independently, delivering accurate documentation under deadline pressure.
• Ability to work effectively in a team environment.
• Documentation layout and design skills are a plus.
• Proficiency with other Microsoft Office applications.
• Ability to read, write, speak, and understand the English language in a business environment.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s): Colombia Remote Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
• Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Learn more about CSG Inclusion & Impact here.

CSG is an affirmative action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer.

CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

For the EEO it's the Law posting, click HERE .