Remote Program Manager — SaaS Solutions & Delivery

SendGrid

Colombia

Presencial

COP 120.000.000 - 180.000.000

Jornada completa

Hace 10 días

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Ventajas ofrecidas por este puesto de trabajo

Healthcare

Retirement savings

Generous time off

Descripción de la vacante

Twilio seeks a remote Program Manager in Colombia to deliver comprehensive technology solutions through consulting engagements spanning Twilio’s products. You will guide implementation best practices, provide solution design support, and drive platform adoption using Twilio’s APIs and platforms.

Program Managers combine strategic thinking with hands‑on delivery, ensuring scope, budget and timeline are managed to meet contractual obligations while delivering exceptional customer experiences and

Formación

5+ years of project/program management experience implementing or delivering software solutions.
Excellent written and verbal communication, persuasion, and presentation skills.
Ability to handle multiple competing priorities in a fast‑paced environment either independently or as part of a team.
Ability to take the initiative to drive projects forward even under ambiguous circumstances.
Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments.
Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
Ability to work non‑standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Responsabilidades

In this role, you’ll:
Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
Proactively analyze customer usage patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.