Senior Operations Team Leader: Coach & KPI Champion

Concentrix; Bogotá; Presencial; COP 104.803.493 - 157.205.240; Jornada completa

Descripción de la vacante

Concentrix is seeking a Sr. Team Leader for operations in Bogotá, Colombia. The role involves supervising call center associates, fostering their development, and ensuring performance metrics are met through effective coaching.

Ideal candidates will have an associate's degree and 4-6 years of experience, including at least one year of management. Strong communication and multi-tasking skills are essential for success in this role.

Formación

• 4 to 6 years of relevant experience, including at least 1 year in management.
• Demonstrated ability to lead and mentor team members.
• Willingness to work a flexible schedule.

Responsabilidades

• Lead and develop team members through coaching and communication.
• Ensure team meets performance metrics and KPIs.
• Manage team retention goals and develop action plans.

Conocimientos

Strong communication skills

Team leadership

Ability to mentor and coach

Multi-tasking

Ability to work under pressure

Educación

Associate’s degree in related field

Descripción del empleo

Concentrix is seeking a Sr. Team Leader for operations in Bogotá, Colombia. The role involves supervising call center associates, fostering their development, and ensuring performance metrics are met through effective coaching.

Ideal candidates will have an associate's degree and 4-6 years of experience, including at least one year of management. Strong communication and multi-tasking skills are essential for success in this role.