Customer Service Team Leader — Coach & Drive Results

Amazon; Colombia; Presencial; COP 50.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Amazon Operation Services Colombia S.A.S. in Bogota is seeking a Customer Service Team Manager to lead a 20-person team of Associates, coaching and guiding on performance, engagement and service excellence.

You will use data to identify coaching opportunities, manage schedules and payroll, and role model world-class customer interactions while aligning with Amazon principles and the Contact Tenets.

Formación

• Leadership and people management experience in customer service or customer-facing roles.
• Fluent in English (read, write, speak).
• Proficient with Microsoft Excel.
• Based in Bogota, Colombia.

Responsabilidades

• Coach and develop associates through individualized development plans.
• Manage scheduling and payroll actions for the team.
• Role model world-class customer handling in daily contacts.
• Review contacts to identify coaching opportunities and improvements.
• Drive engagement and deliver results through team initiatives.

Conocimientos

Leadership

Coaching

Customer service

English fluency

Excel

Herramientas

Excel

Descripción del empleo

Amazon Operation Services Colombia S.A.S. in Bogota is seeking a Customer Service Team Manager to lead a 20-person team of Associates, coaching and guiding on performance, engagement and service excellence.

You will use data to identify coaching opportunities, manage schedules and payroll, and role model world-class customer interactions while aligning with Amazon principles and the Contact Tenets.