Call Center Operations Team Lead

Convergys; Valle de Aburrá; Presencial; COP 148.065.889 - 222.098.833; Jornada completa

Descripción de la vacante

A leading customer service company in Antioquia is seeking a Team Leader for Operations to supervise a call center team. This role involves coaching and motivating team members to meet performance metrics and managing day-to-day operations effectively. The ideal candidate has an Associate's degree, relevant experience, and strong communication skills. Join a dynamic team that values mentorship and performance excellence.

Formación

• Two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members.
• Ability to manage and prioritize tasks under pressure.

Responsabilidades

• Supervise call center associates for performance metrics.
• Coach direct reports and identify performance issues.
• Communicate expectations and conduct team meetings.

Conocimientos

Strong communication skills

Ability to lead team

Coaching and mentoring

Pressure management

Educación

Associate's degree in related field

Descripción del empleo

A leading customer service company in Antioquia is seeking a Team Leader for Operations to supervise a call center team. This role involves coaching and motivating team members to meet performance metrics and managing day-to-day operations effectively. The ideal candidate has an Associate's degree, relevant experience, and strong communication skills. Join a dynamic team that values mentorship and performance excellence.